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Custom Declaration Manager
Job summary
A logistics company in Malaysia is seeking a skilled professional to lead customs clearance and freight forwarding operations. The ideal candidate will have at least 5 years of experience in the field, be proficient in Mandarin and English, and possess strong leadership and analytical skills. Responsibilities include managing customs declarations, overseeing shipment operations, and ensuring regulatory compliance. This role offers opportunities for professional development and negotiable salary based on experience.
Benefits
Qualifications
- Minimum 5 years experience in freight forwarding.
- Strong knowledge of HS/HTS codes and customs regulations.
- Ability to lead and manage teams effectively.
- Proficient in Mandarin and English.
Responsibilities
- Lead and supervise full customs clearance for shipments.
- Manage daily operations for air, sea, and road shipments.
- Oversee preparation and review of shipping documents.
- Negotiate freight rates and optimize costs.
- Train and supervise customs officers and staff.
Skills
Education
✅ Internal and External Training Opportunities
✅ Professional Development Programs
✅ Career Advancement Opportunities
✅ Negotiable Salary Based on Experience
Lead and supervise full customs clearance for import/export shipments
Ensure correct HS/HTS code classification, tariff application, and duty/tax calculations
Review all customs declarations (K1, K2, K4, K8, K9, DG Cargo Declaration , LMW Declaration and etc.)
Handle clearance with Customs, MAQIS, SIRIM, MITI, KKM, CIDB, FAMA and other authorities
Manage ZB submission in customs, including verification of documents, exemption requests, and approval follow-up
Ensure compliance with INCOTERMS, import/export licensing, exemptions, and permits
Maintain updated knowledge of customs regulations, tariff changes, and government policies
Manage daily operations for air, sea, road, cross-border, FCL/LCL, and break-bulk shipments
Arrange carrier bookings, freight negotiations, and coordination with shipping lines, airlines, and transporters
Monitor shipment movements to ensure timely delivery and collection
Oversee preparation of shipping documents (BL, AWB, invoice, packing list, COO, insurance, etc.)
Review import/export documentation for accuracy and compliance
Maintain precise records for audits (Customs, internal, statutory, ISO)
Coordinate manifest submission and post-declaration amendments
Serve as primary liaison with customers regarding customs inquiries, shipment updates, and problem resolution
Provide guidance on HS code classification, duty estimates, and compliance requirements
Maintain strong relationships with carriers, port operators, and government agencies
Lead, train, and supervise customs officers, declaration staff, and forwarding executives
Assign duties, monitor performance, and ensure high service quality
Develop SOPs for customs clearance and forwarding operations
Negotiate freight rates and clearance charges to optimize margins
Validate supplier invoices and ensure cost accuracy
Track KPIs: timelines, clearance speed, compliance accuracy
Diploma or Degree in Logistics, Supply Chain, International Trade, or related field
Minimum 5 years experience in freight forwarding with hands‑on customs clearance and declaration
Strong knowledge of HS/HTS codes, ALDEC/ZB submissions, import/export permits, and regulations
Experience with FCL, LCL, Airfreight, Cross‑border, and DG cargo handling
Leadership, analytical, and communication skills; able to work under pressure
Proficient in Mandarin and English (spoken & written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.