Customer Project Manager

IQ Group; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Malaysia is seeking a dedicated Customer Service Manager to manage customer-related activities and ensure satisfaction. The ideal candidate must hold a diploma in business, possess excellent communication skills, and be a team player with a strong attention to detail. Proficiency in Mandarin is required to collaborate with clients effectively. Benefits include a 13th month bonus, medical coverage, and team-building activities.

Benefits

13th Month Bonus

Permanent role

Dental/optical benefit

Medical coverage

Festival gifts/birthday gifts/company dinner/team building

Qualifications

• Mandarin speakers are required to communicate with clients.
• Ability to interpret complex documents into actionable items.
• Good administration and organization skills.

Responsibilities

• Manage customer service activities including order processing and inquiries.
• Take ownership of customer accounts ensuring satisfaction.
• Collaborate with internal teams to meet customer needs.
• Support internal and external customers on technical issues.

Skills

Excellent communication skills

Team player

Initiative to work with minimum supervision

Attention to details

Advanced Microsoft Excel knowledge

Ability to create business presentations

Education

Diploma/degree in business disciplines

Job description

Responsibilities

Manage all customer service–related activities including order processing, quotations, inquiries, complaints handling, supply chain coordination, and overall order tracking.

Take full ownership of customer accounts, ensuring total customer satisfaction and long-term relationship development.

Collaborate closely with internal departments to address customer needs, resolve issues, and support customer and departmental activities, including customer visits.

Involve NPD projects across all development phases, ensuring customer deliverables, timelines, cost, quality, and performance targets are met.

Coordinate and lead cross-functional teams including Engineering, Manufacturing, QA, R&D, Logistics, and external partners such as third-party test laboratories.

Act as the primary communication interface between customers and internal teams, providing proactive updates on project status, risks, challenges, and schedules.

Support internal and external customers on technical issues and queries.

Ensure compliance with ISO 9001 requirements and provide ongoing support for quality management systems.

Travel for business purposes as required.

Qualifications

• Diploma/degree in business disciplines.
• Excellent communication skills; both written and verbal.
• Good administration and organization skill with attention to details.
• A team player.
• Initiative to work with minimum supervision.
• Ability to interpret and summarize complex documents/situations into workable action items and seeing through the process.
• Ability to create business presentation needs.
• Advanced Microsoft Excel knowledge will be an advantage.
• Candidates who are available immediately are encouraged to apply.
• Mandarin speakers are required for this role to effectively communicate with Mandarin-speaking clients.

Benefits

13th Month Bonus

Permanent role

Dental/optical benefit

Medical coverage

Festival gifts/birthday gifts/company dinner/team building