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Sales Team Lead
Job summary
A global customer service company in Penang is seeking a Sales Supervisor to mentor a team and ensure quality standards. The ideal candidate will have over a year of supervisory experience, excellent communication skills, and will be proficient in Excel. Flexibility in a dynamic environment is crucial for success in this role.
Qualifications
- Ability to mentor a team to meet quality standards and metrics.
- Minimum of 1+ years of sales supervisor experience.
- Proficiency in using Excel.
- Excellent written and verbal communication skills in English.
Responsibilities
- Mentor and develop your team to achieve their goals.
- Lead daily huddles and weekly team meetings.
- Demonstrate ownership of customer interactions.
Skills
- Mentor and develop your team to consistently achieve their goals within a constantly evolving sales environment.
- Develop an outstanding sales environment within your team, focused on exceeding metrics.
- Demonstrate ownership of customer interactions, with the fundamental philosophy of doing the right thing for each one.
- Lead daily huddles and weekly team meetings to continuously communicate purpose, goals, progress and celebrated successes.
- Promote and mentor to the five crucial behaviors of care daily.
- Communication of goals, performance trends, and voice of the customer to all levels of care leadership.
- Assist guides in learning how to consult and empower customers during phone interactions.
- Ability to mentor a team to meet quality standards and metrics set by the department.
- Minimum of 1+ years of sales supervisor experience, managing and leading a team.
- Proficiency in using Excel.
- Flexibility to work in an ever-changing environment.
- Excellent written and verbal communication skills in English and one local language.
- Significant experience in a complex fast paced environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.