Content Moderator Team Lead - Penang

Teleperformance USA; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global outsourcing company in Penang is seeking a Team Manager to lead and develop a high-performing team. You will provide mentorship, manage projects involving quantitative analysis, and work cross-functionally to develop solutions. The ideal candidate has a Bachelor’s degree, significant experience in a fast-paced environment, and strong analytical skills. This role emphasizes critical thinking and ensuring an excellent user experience.

Qualifications

• Significant experience in a complex fast-paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.

Responsibilities

• Provide mentorship, guidance, and career development to team members.
• Lead a high-performing team through a transition to build capabilities.
• Establish team goals and work with direct reports on strategies.

Skills

Team management

Analytical skills

Communication skills

Problem-solving

Education

Bachelor Degree

Job description

Responsibilities

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Minimum requirements

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience