1,162

Site Safety Supervisor jobs in Malaysia

Customer Service - Team Leader (Thai Market) | Based MY

Zeal Group

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
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Repair & Test Supervisor

Supermicro

Kulai
On-site
MYR 150,000 - 200,000
30+ days ago

Senior Manager - Group Operations Underwriting

AIA Hong Kong

Cyberjaya
On-site
MYR 120,000 - 180,000
30+ days ago

Data Center Supervisor

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 100,000 - 150,000
30+ days ago

Logistics Planning Supervisor | Iskandar Puteri

Hirehub Management Sdn. Bhd.

Iskandar Puteri
On-site
MYR 100,000 - 150,000
30+ days ago
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Quality Assurance Supervisor

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 60,000 - 80,000
30+ days ago

Production Supervisor: Lead Safe, Efficient Plant Ops

Hirehub Management Sdn. Bhd.

Pekan Nanas
On-site
MYR 100,000 - 150,000
30+ days ago

Production Supervisor | Pekan Nanas

Hirehub Management Sdn. Bhd.

Pekan Nanas
On-site
MYR 100,000 - 150,000
30+ days ago
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Production Supervisor / Production Section Head | Senai

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 100,000 - 150,000
30+ days ago

Shift Manager - Warehouse

Heineken

Petaling Jaya
On-site
MYR 60,000 - 80,000
30+ days ago

Maintenance Supervisor

Hirehub Management Sdn. Bhd.

Johor Bahru
On-site
MYR 30,000 - 45,000
30+ days ago

Document Controller Supervisor

Hirehub Management Sdn. Bhd.

Iskandar Puteri
On-site
MYR 100,000 - 150,000
30+ days ago

Warehouse Supervisor

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 100,000 - 150,000
30+ days ago

QC Supervisor

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 100,000 - 150,000
30+ days ago

Quality Control Supervisor — Lead CAPA & Team (Mandarin)

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 100,000 - 150,000
30+ days ago

Software Engineer, AI Model Training - Team Lead

Gear Inc

Kuala Lumpur
On-site
MYR 70,000 - 90,000
30+ days ago

Branch Supervisor

Talent Recruit

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Collection Operations Recovery and Field Team Leader

Mission Consultancy Services

Kuala Lumpur
On-site
MYR 60,000 - 90,000
30+ days ago

Account Payable Team Lead

Career Horizons

Selangor
On-site
MYR 60,000 - 80,000
30+ days ago

Accounting Team Lead | Award winning accounting firm | KL

Career Horizons

Kuala Lumpur
On-site
MYR 150,000 - 200,000
30+ days ago

Warehouse & Inventory Supervisor - ESD Compliance

Foz One Sdn. Bhd

Johor
On-site
MYR 45,000 - 60,000
30+ days ago

Social Media Project - Operations Supervisor - English Speaking

Teleperformance USA

Kuala Lumpur
On-site
MYR 150,000 - 200,000
30+ days ago

Social Media Operations Team Lead – BPO Performance

Teleperformance USA

Kuala Lumpur
On-site
MYR 150,000 - 200,000
30+ days ago

Quality Analyst Supervisor - Penang

Teleperformance USA

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

QA Supervisor: Lead Quality, Metrics & Root-Cause

Teleperformance USA

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

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Customer Service Team Leader
Zeal Group
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Full time
30+ days ago

Job summary

A leading financial services company in Kuala Lumpur seeks a Customer Service Supervisor to lead a team of representatives. You will be responsible for coaching, training, and resolving escalated customer issues. Ideal candidates should have a degree and at least 3 years of customer service experience, including supervisory roles, with proficiency in English and Thai. Competitive benefits include medical, optical, and life insurance.

Benefits

Medical Benefit
Optical Benefit
Life Insurance
Health & Fitness Subsidy
Long Service Rewards
Work Anniversary Rewards

Qualifications

  • Minimum of 3 years of customer service/operations experience, with at least 1 year in a supervisory role.
  • Experience in the FX/Finance industry is an advantage.
  • Additional knowledge of Indonesian or Hindi is a plus.

Responsibilities

  • Lead and supervise customer service representatives.
  • Coach and train team members to meet performance goals.
  • Handle escalated issues and support team members.

Skills

Team supervision
Customer service experience
Problem-solving
Coaching and training
Multitasking
Fluent in English
Fluent in Thai

Education

Degree in any discipline, preferably in Finance, Economics or business-related fields

Tools

Microsoft Office
Job description

Lead and supervise a team of customer service representatives.

Provide guidance, coaching, and support to ensure the team meets performance goals.

Ensure the team adhere to the manuals, policies, and guidelines.

Provide ongoing coaching and training to enhance the skills of team members.

Facilitate training sessions for new hires and organize skill development programs.

Handle escalated customer issues and complex problem-solving.

Assist team members in resolving challenging customer situations.

Stay informed about industry regulations affecting customer interactions.

Serve as a communication link between the Assistant Manager and the customer service team.

Communicate policies, updates, and changes from upper management to the team.

Act as a point of contact for escalated customer issues that require higher-level intervention.

Coordinate with other departments to ensure timely resolution of complex problems.

Gather and analyze customer feedback received by the team.

Implement strategies to address customer concerns and improve the overall customer experience.

Instil Zeal Core Values into day-to-day operation.

Provide timely feedback to team members and periodic updates to the Assistant Manager.

Perform ad hoc tasks delegated by the Manager or Assistant Manager.

Requirements

Degree holder in any discipline. Majors in Finance, Economics, or business-related fields are preferred.

Minimum of 3 years of experience in Customer Service/Operations with at least 1 year of experience in a supervisory role.

Experience gained in the FX/Finance industry will be an advantage.

Proficient in Microsoft Office (Words, Excel, PowerPoint).

Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.

Fluent in both English and Thai language (verbal & written).

Additional knowledge of Indonesian or Hindi language is an advantage.

Benefits
  • Medical Benefit
  • Optical Benefit
  • Life Insurance
  • Health & Fitness Subsidy
  • Long Service Rewards
  • Work Anniversary Rewards

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.