Bayan Lepas
On-site
MYR 50,000 - 70,000
Full time
30+ days ago
Job summary
A global customer service company in Penang is seeking a Sales Supervisor to mentor a team and ensure quality standards. The ideal candidate will have over a year of supervisory experience, excellent communication skills, and will be proficient in Excel. Flexibility in a dynamic environment is crucial for success in this role.
Qualifications
- Ability to mentor a team to meet quality standards and metrics.
- Minimum of 1+ years of sales supervisor experience.
- Proficiency in using Excel.
- Excellent written and verbal communication skills in English.
Responsibilities
- Mentor and develop your team to achieve their goals.
- Lead daily huddles and weekly team meetings.
- Demonstrate ownership of customer interactions.
Skills
Mentoring
Sales management
Communication
Excel proficiency
Responsibilities
- Mentor and develop your team to consistently achieve their goals within a constantly evolving sales environment.
- Develop an outstanding sales environment within your team, focused on exceeding metrics.
- Demonstrate ownership of customer interactions, with the fundamental philosophy of doing the right thing for each one.
- Lead daily huddles and weekly team meetings to continuously communicate purpose, goals, progress and celebrated successes.
- Promote and mentor to the five crucial behaviors of care daily.
- Communication of goals, performance trends, and voice of the customer to all levels of care leadership.
- Assist guides in learning how to consult and empower customers during phone interactions.
Minimum requirements
- Ability to mentor a team to meet quality standards and metrics set by the department.
- Minimum of 1+ years of sales supervisor experience, managing and leading a team.
- Proficiency in using Excel.
- Flexibility to work in an ever-changing environment.
- Excellent written and verbal communication skills in English and one local language.
- Significant experience in a complex fast paced environment.