Sales Team Lead - Penang

Teleperformance USA; Bayan Lepas; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global customer service company in Penang is seeking a Sales Supervisor to mentor a team and ensure quality standards. The ideal candidate will have over a year of supervisory experience, excellent communication skills, and will be proficient in Excel. Flexibility in a dynamic environment is crucial for success in this role.

Qualifications

• Ability to mentor a team to meet quality standards and metrics.
• Minimum of 1+ years of sales supervisor experience.
• Proficiency in using Excel.
• Excellent written and verbal communication skills in English.

Responsibilities

• Mentor and develop your team to achieve their goals.
• Lead daily huddles and weekly team meetings.
• Demonstrate ownership of customer interactions.

Skills

Mentoring

Sales management

Communication

Excel proficiency

Job description

Responsibilities

• Mentor and develop your team to consistently achieve their goals within a constantly evolving sales environment.
• Develop an outstanding sales environment within your team, focused on exceeding metrics.
• Demonstrate ownership of customer interactions, with the fundamental philosophy of doing the right thing for each one.
• Lead daily huddles and weekly team meetings to continuously communicate purpose, goals, progress and celebrated successes.
• Promote and mentor to the five crucial behaviors of care daily.
• Communication of goals, performance trends, and voice of the customer to all levels of care leadership.
• Assist guides in learning how to consult and empower customers during phone interactions.

Minimum requirements

• Ability to mentor a team to meet quality standards and metrics set by the department.
• Minimum of 1+ years of sales supervisor experience, managing and leading a team.
• Proficiency in using Excel.
• Flexibility to work in an ever-changing environment.
• Excellent written and verbal communication skills in English and one local language.
• Significant experience in a complex fast paced environment.