Sales Team Lead - KL

Teleperformance USA; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Petaling Jaya is seeking a Sales Supervisor to mentor and develop a sales team. You will foster an outstanding sales environment, lead team meetings, and ensure quality standards are met. Candidates should have at least 1 year of supervisory experience, strong communication skills, and proficiency in Excel. This role requires flexibility in a fast-paced environment.

Qualifications

• 1+ years of experience as a sales supervisor.
• Ability to mentor a team to meet quality standards.
• Excellent communication skills in English and one local language.

Responsibilities

• Mentor and develop your team to achieve goals.
• Lead daily huddles and weekly meetings.
• Promote behaviors of care daily.

Skills

Mentoring

Sales management

Communication skills

Proficiency in Excel

Job description

Responsibilities

• Mentor and develop your team to consistently achieve their goals within a constantly evolving sales environment.
• Develop an outstanding sales environment within your team, focused on exceeding metrics.
• Demonstrate ownership of customer interactions, with the fundamental philosophy of doing the right thing for each one.
• Lead daily huddles and weekly team meetings to continuously communicate purpose, goals, progress and celebrated successes.
• Promote and mentor to the five crucial behaviors of care daily.
• Communication of goals, performance trends, and voice of the customer to all levels of care leadership.
• Assist guides in learning how to consult and empower customers during phone interactions.

Minimum requirements

• Ability to mentor a team to meet quality standards and metrics set by the department.
• Minimum of 1+ years of sales supervisor experience, managing and leading a team.
• Proficiency in using Excel.
• Flexibility to work in an ever-changing environment.
• Excellent written and verbal communication skills in English and one local language.
• Significant experience in a complex fast paced environment.