Customer Service Team Lead - Penang

Teleperformance USA; Bayan Lepas; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global service provider in Penang, Malaysia is seeking a Team Lead to manage and mentor a market team. The ideal candidate will have significant experience in a fast-paced environment and a passion for fostering excellent user experiences. Responsibilities include leading team transitions, delivering strategic projects, and communicating insights effectively.

Qualifications

• 2+ years of prior relevant people management experience.
• Experience in a fast-paced, complex environment.
• Strong strategic thinking and analytical skills.

Responsibilities

• Mentor team members and guide their career development.
• Lead and manage a high-performing team through transitions.
• Deliver projects involving quantitative analysis and strategy.

Skills

Mentorship

Analytical skills

Problem-solving

Communication skills

Education

Bachelor's Degree

Job description

Responsibilities

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Minimum requirements

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience