Social Media Operations Team Lead – BPO Performance

Teleperformance USA; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading BPO company in Kuala Lumpur is looking for a team supervisor to manage a group of agents. The ideal candidate should have at least 2 years of supervisory experience in a similar environment, excellent communication abilities, and be able to work on a 24/7 rotational shift. Responsibilities include overseeing agent performance, ensuring adherence to policies, and providing coaching to team members.

Qualifications

• Minimum 2 years of team lead/supervisory experience in BPO/Call Center.
• Excellent written and verbal communication skills in English.
• Ability to work on 24/7 rotational shift.

Responsibilities

• Oversee and supervise a team of agents.
• Conduct agent observations and provide feedback.
• Ensure service level standards are met.

Skills

Supervisory experience

Communication skills

Problem solving

Detail-oriented

Education

Diploma or Bachelor’s Degree

Tools

Excel

Job description

A leading BPO company in Kuala Lumpur is looking for a team supervisor to manage a group of agents. The ideal candidate should have at least 2 years of supervisory experience in a similar environment, excellent communication abilities, and be able to work on a 24/7 rotational shift. Responsibilities include overseeing agent performance, ensuring adherence to policies, and providing coaching to team members.