QA Supervisor: Lead Quality, Metrics & Root-Cause

Teleperformance USA; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer experience leader is seeking a Quality Assurance (QA) Supervisor in Bayan Lepas, Malaysia. The role involves supervising QA staff, implementing policies, and conducting quality analysis to enhance product reliability. Candidates should possess exceptional communication, analytical, and problem-solving skills. This position offers an opportunity to make a significant impact on quality assurance processes.

Qualifications

• Strong organization, critical thinking and follow-up skills are required.
• Ability to control calls and maintain poise under pressure.
• Quick thinking and problem-solving abilities are essential.

Responsibilities

• Supervise QA staff and manage work assignments.
• Lead quality task forces and analyze quality performance.
• Generate monthly reports and assist the QA Manager.

Skills

Customer service experience

Oral and written communication skills

Analytical thinking

Detail-oriented

Organizational skills

Critical thinking

Problem-solving skills

Ability to analyze metrics

Job description

A global customer experience leader is seeking a Quality Assurance (QA) Supervisor in Bayan Lepas, Malaysia. The role involves supervising QA staff, implementing policies, and conducting quality analysis to enhance product reliability. Candidates should possess exceptional communication, analytical, and problem-solving skills. This position offers an opportunity to make a significant impact on quality assurance processes.