Senior Manager - Group Operations Underwriting

AIA Hong Kong; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading insurance company in Cyberjaya is seeking an experienced professional to lead underwriting transformation initiatives. The ideal candidate will have a strong background as an underwriter, with expertise in data analytics and excellent stakeholder management skills. You will play a key role in improving operational efficiency and customer experience while guiding business units in adopting new technologies.

Qualifications

• 10 years of relevant experience as an underwriter within the Life Insurance or Reinsurance Industry.
• Regional experience preferred.

Responsibilities

• Simplify underwriting processes to enhance customer experience.
• Provide subject matter expertise for automation projects.
• Contribute to reinsurance strategy and maintain relationships.

Skills

Excellent communication skills

Stakeholder management

Strong data analytics

Project management

Education

University graduate, preferred medical graduate

Job description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

To lead and support underwriting transformation initiatives across the allocated business units, focusing on automation, rule engine enhancement, and leveraging data and AI to improve operational efficiency and customer experience.

Responsibilities include, but are not limited to, the following:

• Simplify underwriting processes and enhance customer experience by improving rules, leveraging data, analytics, and innovation to reduce medical evidence requirements and increase new business take-up rates
• Improve rule precision and reduce manual referrals using analytics and historical data insights. Support the development and governance of core underwriting rules and standards
• Provide subject matter expertise (SME) for straight-through processing (STP) automation and operational efficiency projects. Guide business units in adopting new technologies and digital capabilities.
• Contribute to reinsurance strategy and maintain regional reinsurance relationships
• Work closely with Claims, Risk, and other technical functions to ensure alignment and integration of underwriting strategies
• Promote professional development within the Underwriting Community of Practice. Monitor and support business units in achieving operational targets and improving existing processes.
• Guide business units in adopting new underwriting technologies and digital capabilities, ensuring alignment with strategic goals
• Apply strong data analytics and visualization skills to generate insights, support decision-making, and effectively communicate with stakeholders.
• Partner with allocated business units to identify, track, and implement operational use cases that improve underwriting efficiency and overall process performance.
• Work independently to drive allocated buy projects applying strong project management skills and collaborate for end-to-end closure of the projects.

Job Requirements:

• University graduate, preferred medical graduate
• 10 years of relevant experience as an underwriter within the Life Insurance or Reinsurance Industry
• Regional experience, preferred
• Excellent communication skills and stakeholder management experience required
• Strong data analytics and presentation skills
• Strong project management skills

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.