Branch Supervisor

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare company is looking for a Branch Supervisor in Kuala Lumpur. The ideal candidate will oversee daily operations, ensure compliance with healthcare regulations, lead a dedicated team, and promote customer satisfaction in a Traditional Chinese Medicine clinic. Applicants should have supervisory experience in healthcare and a passion for wellness.

Qualifications

• At least 2 years of relevant experience in a supervisory or managerial role within the healthcare industry.
• A passion for the retail and healthcare industries, with a commitment to delivering excellent customer service.
• Willing to work on Saturday.

Responsibilities

• Oversee daily operations of the clinic.
• Ensure compliance with local healthcare regulations and TCM protocols.
• Manage branch inventory including herbal products and supplies.
• Lead, motivate, and supervise a team of healthcare professionals.
• Ensure high customer satisfaction by promoting excellent service.

Skills

Leadership Skills

Customer Service Orientation

Team Management

Compliance with Healthcare Regulations

Job description

We are representing our client in the Traditional Chinese Medicine (TCM) industry in their search for a dedicated and dynamic individual to join their growing team as a Branch Supervisor. We seek a candidate who is passionate about wellness and healthcare, with strong leadership skills and a customer-oriented mindset to oversee daily operations and ensure the smooth functioning of the branch.

Job Responsibilities

• Oversee daily operations, ensuring smooth and efficient clinic activities.
• Ensure compliance with local healthcare regulations, TCM protocols, and company standards.
• Manage branch inventory, including herbal products, acupuncture needles, and other supplies.
• Monitor clinic cleanliness, patient safety, and equipment maintenance.
• Lead, motivate, and supervise a team of healthcare professionals, including licensed practitioners, support staff, and administrative personnel.
• Recruit, hire, and train staff in accordance with company policies and TCM best practices.
• Conduct regular performance evaluations, provide feedback, and implement professional development opportunities.
• Foster a collaborative and positive work environment.
• Ensure a high level of customer satisfaction by promoting excellent service and addressing any patient concerns or complaints promptly.
• Oversee customer consultations, treatment plans, and follow-ups, ensuring TCM practitioners provide safe, effective, and appropriate care.
• Assist in promoting customer education about TCM practices, therapies, and health management.
• Drive revenue growth by overseeing clinic sales goals and service offerings.
• Monitor financial performance, track KPIs, and manage budgets for clinic operations.
• Conduct regular audits and assessments of clinic operations to ensure quality standards are met.
• Ensure proper documentation of patient records and medical histories in accordance with privacy laws.

Job Requirements

• At least 2 years of relevant experience in a supervisory or managerial role within the healthcare industry.
• A passion for the retail and healthcare industries, with a commitment to delivering excellent customer service.
• Willing to work on Saturday.

Interested candidates may apply online or send your resume to [e-mail].

Only shortlisted candidates will be notified.