Collection Operations Recovery and Field Team Leader

Mission Consultancy Services; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading consultancy firm in Kuala Lumpur is seeking a Collection Operations Recovery and Field Team Leader to manage the in-house team of Field Recovery agents. You will oversee collection activities, ensure compliance with regulations, and manage performance with external agencies. The ideal candidate has 3-5 years of recovery experience and knowledge of collections regulations.

Qualifications

• Minimum of 3-5 years of experience in managing consumer loan collections.
• Familiarity with collections regulations and the Fair Debt Collection Act.

Responsibilities

• Manage a team to ensure collection targets are met.
• Oversee recovery activities for non-performing loans.
• Coordinate with external agencies and ensure performance targets.

Skills

Team leadership

Debt negotiation

Regulatory compliance

Job description

Collection Operations Recovery and Field Team Leader

Job Openings Collection Operations Recovery and Field Team Leader

Overview

Collection Operations Recovery and Field Team Leader

Responsibilities

• Manage in-house team of Field Recovery agents to ensure that collection targets are met and activities are done with compliance of regulatory requirements.
• Take on additional tasks or take part in field visits as and when required.
• Oversee the recovery and collections activities of the Collections Buckets for DPD 180 to write off and minimize bad debt portfolio.
• Coordinate and manage the panel of external agencies to allocate accounts and ensure performance targets are met Workout of non-performing loans/ assets through restructuring of debt, and negotiation of settlement with borrowers
• Manage the performance of the external collection agencies to meet their recovery targets.
• Liaising with panel lawyers to ascertain the best course of action and pursue any legal action.
• Ensure all collection internal and external policies are followed.
• Good understanding and familiarity with legal documentation

Qualifications

• Minimum 3-5 years Previous recovery or field collection services teamleader experience managing consumer loan collections
• Experience in Banking, Telecom or E-commerce collecting customer debt
• Knowledge of collections regulations and the Fair Debt Collection Act

How to apply

Please apply online or send your CV to [e-mail]

For more details, feel free to reach out me directly at WhatsApp link: wa.me/6285966125159