Lead and guide the shipping team in daily operations, including international logistics and documentation.
Provide on-the-job coaching and staff performance evaluations.
Foster team spirit, maintain morale, and encourage open communication to improve productivity.
B. Operational & Shipping Management
Oversee international shipping activities (air and sea), including booking, documentation, and last-mile coordination.
Monitor and verify invoices from forwarders; ensure alignment with agreed rate cards.
Ensure timely handling of shipments with accurate and complete documentation.
C. Customs & Regulatory Compliance
Liaise with customs, MITI, and other authorities regarding export/import regulations (e.g., Butiran 92, Schedule A, Form D).
Monitor and ensure sufficient bond amount for US shipments, coordinating with relevant departments when top-up is required.
Ensure full compliance with customs and shipping regulations in all markets.
Maintain and review shipment costing, including freight, clearance, warehousing, and delivery charges.
Monitor shipping expenses and control cost leakage or variances.
Coordinate with the Finance department on budgeting and payment approvals related to shipping.
E. System & Process Improvement
Continuously seek and implement improvements in shipping workflows and SOPs.
Support enhancements to logistics systems and shipping documentation platforms.
Work closely with IT or system vendors when required for shipping integration.
F. Service & Shipment Quality
Ensure customer satisfaction by meeting lead time expectations and solving shipment issues promptly.
Address any irregularities, delays, or non-conformance in shipments.
Collaborate with the marketing and warehouse teams to ensure seamless order fulfillment.
Job Requirement
Diploma or Degree in Logistics, Supply Chain Management or Supply Chain Management
At least above 5 years experience in related field
Strong leadership skills with the ability to guide, supervise, and motivate a shipping team to meet deadlines and performance targets.
Proficient in handling export documentation, including Butiran 92 and Schedule A.
Experienced in preparing MITI export costing.
Strong communication skills to liaise effectively with freight forwarders, customs agents, and customers.
Skilled in using Microsoft Excel, Word, Power point, One Drive and Business Central system.
Proficient in using Wrike for project/task tracking and Power BI for data reporting and performance analysis.
Salary match Number of applicants Skills match
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Established in 1985 in Klang, Synergy House Furniture specialized in producing carrom boards, wooden toys, and small furniture for local and international markets. We take pride in transforming customer ideas into sellable products through sampling, technical drawings, product testing, production allocation, and final inspection.
By 2004, we focused on kids' and teens' furniture, incorporating car and carriage designs, earning the Best Design award. Our ergonomic furniture promotes better posture for children.
Now, we are a Cross-Border E-commerce Seller and Furniture Exporter, offering stylish, affordable RTA home furniture. We seek high-caliber candidates to join our fast-growing company.
Established in 1985 in Klang, Synergy House Furniture specialized in producing carrom boards, wooden toys, and small furniture for local and international markets. We take pride in transforming customer ideas into sellable products through sampling, technical drawings, product testing, production allocation, and final inspection.
By 2004, we focused on kids' and teens' furniture, incorporating car and carriage designs, earning the Best Design award. Our ergonomic furniture promotes better posture for children.
Now, we are a Cross-Border E-commerce Seller and Furniture Exporter, offering stylish, affordable RTA home furniture. We seek high-caliber candidates to join our fast-growing company.
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Perks and benefits Medical insurance and allowance Events and Sports (e.g. Gym, Badminton session) Free Parking and safety environment
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.