CUSTOMER SERVICE EXECUTIVE

SH Worldwide Logistics; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable logistics company in Penang is seeking a Customer Service Executive. The role involves coordinating customer support, managing inquiries and complaints, and ensuring efficient operation within the customer service team. Candidates should possess a diploma in logistics customer service, strong communication skills, and relevant experience. Join a dynamic team and contribute to maintaining excellent client relationships in a fast-paced environment.

Qualifications

• At least 2 years of experience in related field.
• Good command of English and Bahasa Malaysia; Mandarin is a plus.
• Hardworking, self-motivated, and positive attitude.

Responsibilities

• Coordinate customer service support activities and respond to inquiries.
• Handle complaints, troubleshoot issues, and provide solutions.
• Prepare reports as required by Management.

Skills

Communication

Customer Service

Problem Solving

Education

Diploma in customer services in logistics

Tools

Ms Office

Job description

Coordinate customer service support activities

Handle, follow up and respond to customers’ incoming calls, mails or emails & correspondence.

Provide timely response to both internal & external emails and requests.

Analyse shipping rates and procurement costs to optimize efficiency

Contribute to maintaining good relationships with Clients, Service Providers & Vendors

Meet KPI standards in accordance with the Company’s procedures

Ensure all customers' standard operating procedures are in place and kept up to date.

Handle complaints, troubleshoot issues and provide timely solutions, escalate problems to Management when necessary

Perform day-to-day administration, coordination & service support duties for the division, as well as any other tasks assigned to meet Company’s objectives

Handle any ad-hoc duties which will be assigned from time to time

Prepare and compile reports as required by Management

Conduct tele-marketing activities for existing customers

Requirements:

Candidate must possess at least Diploma in customer services in logistics or equivalent

Required skill(s): Ms Office & Computer literature

Good command of written and spoken English, Bahasa Malaysia and knowledge of Mandarin will be an added advantage.

At least 2 years of working experience in the related field in same capacity is required for this position.

Good communication skill, hardworking and self-motivated

Possess positive working attitude and able to perform multi-tasking

Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results

Willing to learn and committed to work

Applicants must be willing to work in Penang Island

Possess own transport

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? How many years' experience do you have as a Customer Service Executive? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as a marketing coordinator? How many years' experience do you have as a Logistics Customer Service Assistant? How many years of digital marketing experience do you have? How many years' experience do you have as a Shipping Executive?

See Hup commenced transportation operation since 1948 within the Butterworth Township & the northern region of Peninsular Malaysia.

Since then, See Hup has grown steadily to become a provider of total logistics which offers services such as inland clearance depot facilities, cross border, freight forwarding services, air freight, sea freight, bonded & non-bonded truck services, refrigerated truck services, haulage, warehousing and many more.

See Hup Consolidated Berhad is listed on the Main Board of Bursa Malaysia Berhad.

See Hup has 60 over years of experience in transport industry and we strive to fully utilize our experience and knowledge to assist our clients in minimizing cost and achieving optimal turnaround time.

To meet the needs of the increasingly demanding logistics market, See Hup Group has invested in information technology & the latest logistics management. You will enjoy on-line visibility, high-speed documentation. Most importantly, assurance of on-time delivery; all within budget.

See Hup commenced transportation operation since 1948 within the Butterworth Township & the northern region of Peninsular Malaysia.

Since then, See Hup has grown steadily to become a provider of total logistics which offers services such as inland clearance depot facilities, cross border, freight forwarding services, air freight, sea freight, bonded & non-bonded truck services, refrigerated truck services, haulage, warehousing and many more.

See Hup Consolidated Berhad is listed on the Main Board of Bursa Malaysia Berhad.

See Hup has 60 over years of experience in transport industry and we strive to fully utilize our experience and knowledge to assist our clients in minimizing cost and achieving optimal turnaround time.

To meet the needs of the increasingly demanding logistics market, See Hup Group has invested in information technology & the latest logistics management. You will enjoy on-line visibility, high-speed documentation. Most importantly, assurance of on-time delivery; all within budget.

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What can I earn as a Customer Service Executive