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lavori da Quality Assurance in località United States

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Team Leader

GoGoVan
Kuala Lumpur
MYR 30.000 - 60.000
Descrizione del lavoro
Responsibilities
  • Oversee the day-to-day operation of the center operation
  • Allocate manpower resources
  • Motivate frontline to improve performance
  • Ensure KPI is met with the guidelines and standard
  • Identify existing and potential obstacles in CS Team
  • Reply to customers’ comments and complaints via email and other online platforms
  • Perform professional customer service and create a good experience for our customers
Who You Are
  • Holder of Associate’s Degree or above
  • Minimum 3 years experience in a call center (Focus on complaint handling would be an advantage)
  • Excellent command of written and spoken Cantonese, Chinese and English
  • Proficient in MS Office
  • Able to anticipate obstacles and take initiative to solve the problems
  • Excellent interpersonal and communication skills
  • Mature, proactive and independent
  • Experience in leading a team
What We Offer
  • Attractive attendance bonus & other incentive bonus
  • On-job training
  • Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance
  • A multi-cultural team
  • A company provides a casual, flexible, and pet-friendly working environment
  • A company promotes learning, continuous improvement, and personal growth
  • Indietro
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  • Avanti

* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.

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