HVAC Specialist Engineer cum Customer Support

Camfil; Batu Gajah; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading air filtration solutions provider in Malaysia seeks a qualified HVAC Specialist to assess customer needs and provide optimal filtration solutions. The ideal candidate should hold a Bachelor's degree in Mechanical Engineering or related fields, with 3–5 years of experience in technical sales and a strong understanding of HVAC systems. Key responsibilities include offering technical support, preparing proposals, and collaborating with cross-functional teams for effective solutions. A customer-focused approach and excellent communication skills are essential.

Qualifications

• Bachelor’s degree or diploma in Mechanical Engineering, HVAC, Environmental Engineering, or related field.
• Minimum 3–5 years of experience in HVAC, IAQ, air filtration, or related technical sales roles.
• Proven track record in technical sales and key account management.

Responsibilities

• Assess customer requirements and recommend optimal filtration solutions.
• Provide technical support during project design and commissioning stages.
• Collaborate with sales and engineering teams to ensure performance and sustainability.

Skills

Technical sales

Communication skills

Negotiation skills

Analytical thinking

Consultative sales

Problem-solving

Education

Bachelor’s degree in Mechanical Engineering

Diploma in HVAC or Environmental Engineering

Job description

Responsibilities

Assess customer requirements, site conditions, and HVAC system configurations to recommend optimal filtration solutions.

Provide technical support during project design, tendering, and commissioning stages.

Prepare and deliver proposals, technical documentation, and cost-benefit analyses.

Collaborate with sales, product manager, engineering teams and customer service team to ensure proposed solutions meet performance, energy efficiency, and sustainability requirements.

Market & Product Knowledge

Stay updated on HVAC standards, IAQ regulations, and filtration technologies (ASHRAE, ISO, EN, DOE, etc.).

Conduct competitor and market analysis to identify trends and business opportunities.

Provide feedback to product management to support continuous improvement.

Customer Service

• Support clients post-sale with technical advice, troubleshooting, and performance monitoring.
• Conduct training sessions for customers, contractors, and internal teams on filtration technologies and best practices.
• Pre-sales: Product application and specification assistance
• Post-sales: Installation, commissioning, and training support

Qualifications

• Bachelor’s degree or diploma in Mechanical Engineering, HVAC, Environmental Engineering, or related field.
• Minimum 3–5 years of experience in HVAC, IAQ, air filtration, or related technical sales roles.
• Strong understanding of HVAC systems, filtration principles, and clean air regulations/standards.
• Proven track record in technical sales and key account management.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and travel as required.
• Technical expertise in HVAC and air filtration.
• Strong consultative sales and solution-selling skills.
• Analytical thinking and problem-solving.
• Customer-focused with relationship-building ability.
• Results-driven and self-motivated.
• Team collaboration and cross-functional coordination.