Support Engineer (entry Level) Mandarin Speaker

Techtegy IT Service Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

An IT service company in Kuala Lumpur is seeking a Support Engineer (entry level) who speaks Mandarin. The role involves providing Level 1 technical support to clients, troubleshooting simple technical issues, and contributing to documentation. Candidates should have a Bachelor's degree in Computer Science or related field and possess strong fundamentals in PHP, Java, and MySQL. This position offers a competitive compensation package, flexible remote working hours, and structured mentorship for career growth.

Benefits

Competitive compensation package

Flexible working hours

32 days annual leave

Structured mentorship

Learning & development support

Qualifications

• Bachelor’s degree or equivalent practical experience in Computer Science or Software Engineering.
• Minimum 7A in SPM results.
• Practical experience with Git and familiarity with MVC frameworks.

Responsibilities

• Provide Level 1 technical support to clients and merchants.
• Troubleshoot and resolve simple technical issues independently.
• Document findings, fixes, and best practices to improve internal knowledge sharing.

Skills

PHP

Java

MySQL

Git

HTML

CSS

JavaScript

Linux command line

Docker

CI/CD pipelines

Problem-solving

Education

Bachelor’s degree in Computer Science or Software Engineering

Job description

Support Engineer (entry Level) Mandarin Speaker

Bachelor’s degree in Computer Science, Software Engineering, or a related field OR equivalent practical experience.

Strong fundamentals in PHP, Java, and MySQL.

Practical experience with Git (GitHub workflows) and familiarity with MVC frameworks (Laravel preferred).

Solid understanding of HTTP, RESTful APIs, JSON payloads, request/response flows, and headers.

Strong problem-solving skills and willingness to learn.

Clear written and verbal communication—able to explain issues and solutions to non-technical clients

Exposure to manual testing, test case preparation, or basic automation testing.

Experience with Linux command line, Docker, CI/CD pipelines, or basic cloud concepts.

Contributions to documentation, knowledge bases, or open-source projects.

Requirement

• Minimum 7A in SPM results.

• Bachelor’s degree in Computer Science, Software Engineering, or a related field OR equivalent practical experience.

• Strong fundamentals in PHP, Java, and MySQL.

• Practical experience with Git (GitHub workflows) and familiarity with MVC frameworks (Laravel preferred).

• Basic front-end knowledge: HTML, CSS, JavaScript, and common libraries (Bootstrap / jQuery).

• Solid understanding of HTTP, RESTful APIs, JSON payloads, request/response flows, and headers.

• Strong problem-solving skills and willingness to learn.

• Clear written and verbal communication—able to explain issues and solutions to non-technical clients

• Exposure to manual testing, test case preparation, or basic automation testing.

• Familiarity with debugging tools, browser dev tools, and common debugging practices.

• Experience with Linux command line, Docker, CI/CD pipelines, or basic cloud concepts.

• Contributions to documentation, knowledge bases, or open-source projects.

Responsibility

• Provide Level 1 technical support to clients and merchants.

• Troubleshoot and resolve simple technical issues independently, escalating only when necessary.

• Review, test, and verify basic features as part of QA workflows.

• Proactively observe support trends and recommend product or process improvements.

• Apply and submit code fixes for simple bugs following established coding standards and review processes.

• Access source code when required to investigate detailed system behavior and assist clients with accurate clarifications.

• Investigate API/integration issues and help clients integrate our services smoothly.

• Document findings, fixes, and best practices to improve internal knowledge sharing.

• Collaborate with the team to improve system stability, workflows, and client experience.

Benefits

• Remote position with flexible working hours.
• Competitive compensation package (base + performance/project bonuses) and guaranteed 13th-month salary.
• 32 days annual leave (14 basic + 18 public holidays flexibly allocated).
• Structured mentorship: paired onboarding with senior engineers and regular 1:1 coaching.
• Opportunity to work across support, QA, and development, providing a well-rounded foundation for your career.
• Modern tooling and a collaborative engineering culture.
• Learning & development support, including access to advanced tools and subscriptions.