Product Specialist (Melaka)

DKSH; Malacca City; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading distribution company is seeking a Sales Executive based in Malacca City, Malaysia. The role requires a degree in a Science or Medical-related discipline and at least one year of relevant experience. Responsibilities include managing sales activities, conducting product demonstrations, and maintaining customer relationships. Candidates must possess strong communication skills and be willing to travel. Fluency in English is essential, and proficiency in office tools like Excel is required.

Qualifications

• Minimum one year experience in a similar role.
• Foundational knowledge of industry, market trends, and customer needs.
• Basic knowledge of regulatory requirements and handling procedures.

Responsibilities

• Assist in managing operating expenses against budget.
• Provide insights for medical sales planning.
• Track progress against key performance indicators.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Selling skills

Office productivity tools

Education

Degree in Science or Medical-related discipline

Tools

Excel

Word

PowerPoint

Job description

Job Responsibilities

• Assist and collaborate with the superior in managing day‑to‑day operating expenses against budget to ensure optimal resource utilization.
• Provide insights to medical sales planning based on field experience; execute targeted action plans to meet or exceed sales targets in assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers.

Job Requirements

• Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.
• Foundational knowledge of the industry, market trends, competitor landscape, and customer needs, with developing selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than 1 area.
• Strong communication, negotiation, and interpersonal skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken.