Data Center Operations & Maintenance Manager (Critical Facilities)

Joyrun (Malaysia)Sdn.Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A key player in critical facilities management seeks a Data Center Operations & Maintenance Manager in Johor, Malaysia. The role entails leading mission-critical data center operations, ensuring SLA uptime, and maintaining operational excellence. Candidates should have proven experience in data center management and strong technical knowledge of systems like UPS and generators. This position requires supporting 24/7 operational readiness and managing vendor performance. The company offers competitive compensation and opportunities for career growth in a mission-critical environment.

Benefits

Competitive compensation

Statutory benefits (EPF/SOCSO/EIS)

Performance-linked incentives

Training and career growth

Qualifications

• Proven experience in data center operations and facilities management.
• Strong technical understanding of mission-critical systems.
• Demonstrated capability in change control and risk management.

Responsibilities

• Lead daily operations for critical facilities and related infrastructure.
• Own SLA/KPI outcomes and deliver structured operational reporting.
• Manage incidents end-to-end and drive change management discipline.

Skills

Data center operations

Critical environment management

Incident command

Vendor management

Management track record

Tools

UPS systems

Generators

Cooling systems

BMS (Building Management System)

Job description

Data Center Operations & Maintenance Manager (Critical Facilities)

Malaysia (Johor / Klang Valley / Cyberjaya — site-based, depending on assignment)

Employment Type

Permanent
Job Summary

Lead mission‑critical data center operations, owning SLA uptime, safety, compliance, and 24/7 operational readiness across power and cooling infrastructure.

Key Selling Points

• Own end‑to‑end O&M performance: availability, SLA/KPI delivery, incident response, and continuous improvement.

• Work hands‑on with critical infrastructure (UPS, gensets, HT/LV, switchgear, chillers/CRAC/CRAH, BMS).

• Strong operational governance: SOP/MOP/EOP, change control, vendor management, and audit readiness.

About the Role

We are seeking an experienced Data Center O&M Manager to lead critical facilities operations in Malaysia. You will be accountable for reliability, operational excellence, team leadership, and vendor performance—ensuring safe, compliant, and highly available service delivery in a mission‑critical environment.

Key Responsibilities

• Lead daily operations for critical facilities: HT/LV systems, UPS, generators, cooling plant, CRAC/CRAH, BMS/monitoring, and related M&E infrastructure.

• Own SLA/KPI outcomes (availability, response time, MTTR, PM compliance) and deliver structured weekly/monthly operational reporting.

• Build and enforce operational standards: SOP / MOP / EOP, Permit‑to‑Work (PTW), LOTO, risk assessments, and safety governance.

• Manage incidents end‑to‑end: triage, escalation, stakeholder communication, RCA, corrective actions, and closure tracking.

• Drive change management discipline: maintenance windows, method statements, rollback plans, approvals, and post‑change verification.

• Lead and develop the site team (shift/on‑call planning, coaching, performance management, training plans).

• Manage vendors and OEMs: scope definition, SLA enforcement, quality acceptance, compliance documentation, and cost control.

• Support audits, inspections, and compliance requirements; maintain complete site documentation and asset registers.

Requirements (Must Have)

• Proven experience in data center operations / facilities management / critical environments with a management track record.

• Strong technical understanding of mission‑critical systems (UPS, generators, switchgear, MV/LV distribution, cooling systems, BMS).

• Demonstrated capability in incident command, change control, risk management, and stakeholder management.

• Strong leadership mindset with high standards for discipline, documentation, and safety.

• Willingness to support 24/7 operational readiness (on‑call or shift‑based coverage as required).

Preferred (Malaysia‑Specific Advantage)

• Malaysia Energy Commission competency (e.g., Chargeman A4 / BO) or experience managing operations where competent persons are required.

• Exposure to structured data center operational standards (e.g., audit‑driven environments, maturity frameworks, or Uptime‑aligned operations).

• Experience in vendor‑heavy delivery models and multi‑site operations.

What Success Looks Like (First 90 Days)

• Stabilize operational rhythm: PM compliance, reporting cadence, clear escalation paths, and incident/change discipline.

• Close high‑risk gaps: documentation, EOP readiness, spares planning, vendor SLAs, and safety controls.

• Improve reliability outcomes: fewer repeat incidents, faster restoration, better change success rate.

Benefits

• Competitive compensation (market‑aligned)

• Statutory benefits (EPF/SOCSO/EIS where applicable)

• Performance‑linked incentives (SLA / site performance)

• Training and career growth in mission‑critical facilities