Online Data Entry jobs in United States

Remote Work: Hybrid

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the
quote-to-order process, including people, process, tools and customer satisfaction.
The team is responsible for the accurate entry of purchase order and/or Service Contract information
from the sales team or directly from Zebra’s customers into Zebra’s system.
They act as a subject matter expert on all matters related to the product and/or service contract
orders, responding to inquiries from management, Zebra’s sales teams and the customer.

• Learns and applies knowledge of Zebra’s systems, processes, and philosophies around management of product and/or service contract orders.
• Enters new order and/or service contract data into the system, ensuring data accuracy and process adherence.
• Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
• Provides price quotes on request.
• Ensures proper recording and tracking of all assigned orders
• Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc.
• Escalates any new or complex problems to management for assistance
• Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped
product, resolution of other issues etc.
• Adheres to OEX customer strategy, leads by example and follows our customer principles.
• Delivers a positive ordering and invoicing experience to our customers and partners.

Minimum Education: High School or equivalent

Minimum Work Experience (years): None

Key Skills and Competencies:
• Strong data entry skills with attention to detail and quality.
• Strong process adherence.
• Fluent level of English (written and verbal) as well as local language as applicable.
• Beginner level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation.
• Solid professional work behaviors (attendance, teamwork, time management).
• Strong communication skills (listening, providing clear and concise information, using proper language and communication channels.

Position Specific Information:

• Travel Requirements - 0%
• Able to telework - Yes, 100%

• Personal Protective Equipment (PPE) Required - No

• Safety Sensitive Role - No