Office jobs in Malaysia
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Setel Ventures
Merchandising Executive (FMCG-Retail background)
Lee's Frozen Food Sdn Bhd
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JNJ Telecommunication Sdn. Bhd.
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Pure Spectrum Technologies Sdn Bhd
Sale Administrative
Job summary
A dynamic e-commerce company in Kuala Lumpur seeks a results-driven individual for customer service and sales support roles. This position requires engaging with customers via phone, email, and in-person, preparing detailed quotes and invoices. Candidates should possess a diploma in Business Administration and have at least 3 years of experience in customer service or sales support. Proficiency in Microsoft Office and knowledge of CRM systems are essential, alongside strong organizational and multitasking skills.
Benefits
Qualifications
- 3 years’ experience in customer service or sales support.
- Familiarity with CRM and SQL systems.
- Proficient in Microsoft Office applications.
Responsibilities
- Handle customer inquiries via multiple channels professionally.
- Prepare quotations, invoices, and sales orders accurately.
- Update and maintain CRM system with customer data.
Skills
Education
Tools
We are a dynamic water purifier specialist, based in Malaysia, rapidly growing through an online store and an expanding network of agents and ecommerce. We are looking for a results-driven individual who can blend e-commerce operations with field support, helping us hit ambitious sales targets and deliver outstanding customer experience.
To provide end-to-end support for the sales team and customers by handling customer inquiries, preparing quotations and invoices, managing CRM data, and ensuring a smooth after‑sales experience. This role bridges communication between customers and internal teams, focusing on customer satisfaction, accurate documentation, and timely follow‑up.
- Handle customer inquiries via phone, email, WhatsApp, or in‑person with professionalism.
- Provide product information, pricing details, and service guidance.
- Coordinate warranty claims, service requests, and after‑sales follow‑up.
- Build and maintain strong relationships to ensure customer loyalty and generate repeating sales.
- Prepare accurate quotations, invoices, and sales orders.
- Update and maintain CRM system with leads, customer data, and order status.
- Track sales pipeline, prepare weekly/monthly sales reports for management.
- Support sales campaigns, promotions, and customer communication.
- Assist sales team with tender documents, proposals, and presentations.
- Work closely with the Admin Operation team to ensure smooth handover of confirmed orders for processing and delivery.
- Provide sales data input to accounting (outsourced) for reporting purposes.
- Liaise with warehouse staff for stock availability related to customer orders.
- Coordinate with marketing/graphic designer for customer‑facing material when required.
- Diploma/Degree in Business Administration, Marketing, or related field.
- 3 years’ experience in customer service or sales support (preferably in trading/distribution/retail).
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Familiar with CRM systems / SQL system (training will be provided).
- Highly organized, detail‑oriented, and customer‑focused.
- Able to multitask in a fast‑paced sales environment.
Annual leave & Leave entitlement as per employment act
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.