Customer Service (Order Processing)

Asia Recruit; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a candidate for an operational role in Malaysia, focusing on processing sales invoices, managing stock rejections, and liaising with teams to enhance efficiency. Applicants should have a Diploma or Bachelor's in Business Administration or Logistics. Preferred skills include strong English communication, hands-on teamwork, and proficiency in MS Office and SAP. Ideal candidates will thrive under pressure and ensure timely delivery of tasks.

Qualifications

• Diploma or Bachelor's Degree in a relevant field.
• Experience in supply chain operation is a plus.
• Good computer skills including MS Office and SAP.

Responsibilities

• Process customers’ purchases and manage sales invoices.
• Handle credit management for stock rejections.
• Communicate with teams to clarify inquiries.

Skills

Communication in English

Team player

Service-minded

Good computer skills (MS Office, SAP)

Education

Diploma/Bachelor's Degree in Business Administration, Logistics or related field

Job description

Responsibilities

• Process customers’ purchases to generate sales invoices, ensure all orders are received and proceeded by 3PL for delivery.
• Credit management for stocks rejections.
• Contact with commercial team to clarify inquiries, price and delivery times.
• Monitoring of 3PL KPI on POD processes.
• Communicate with the sales team and/or 3PL to resolve ad hoc problems on delivery.
• Managed and oversaw the application process for local import permits and SIRIM certifications.
• To undertake any assigned tasks by Management time‑to‑time.

Requirements

• Diploma/ Bachelor’s Degree in Business Administration, Logistics or related field.
• Direct experience in supply chain operation would be advantageous.
• Good computer skills such as MS Office and SAP experience is an advantage.
• Ability to communicate in English.
• Hands‑on style and being a good team player.
• Possess service‑minded and good communication skills.
• Ability to work under pressure and time constraints.