Sale Administrative

My ShopNSave Group Sdn Bhd; Kepong; On-site; MYR 30,000 - 40,000; Full time

Job summary

A dynamic e-commerce company in Kuala Lumpur seeks a results-driven individual for customer service and sales support roles. This position requires engaging with customers via phone, email, and in-person, preparing detailed quotes and invoices. Candidates should possess a diploma in Business Administration and have at least 3 years of experience in customer service or sales support. Proficiency in Microsoft Office and knowledge of CRM systems are essential, alongside strong organizational and multitasking skills.

Benefits

Annual leave & leave entitlement as per employment act

Qualifications

• 3 years’ experience in customer service or sales support.
• Familiarity with CRM and SQL systems.
• Proficient in Microsoft Office applications.

Responsibilities

• Handle customer inquiries via multiple channels professionally.
• Prepare quotations, invoices, and sales orders accurately.
• Update and maintain CRM system with customer data.

Skills

Customer-oriented

Detail-oriented

Proficient in Microsoft Office

Multitasking

Education

Diploma/Degree in Business Administration or related field

Tools

CRM systems

SQL systems

Job description

We are a dynamic water purifier specialist, based in Malaysia, rapidly growing through an online store and an expanding network of agents and ecommerce. We are looking for a results-driven individual who can blend e-commerce operations with field support, helping us hit ambitious sales targets and deliver outstanding customer experience.

Role Purpose

To provide end-to-end support for the sales team and customers by handling customer inquiries, preparing quotations and invoices, managing CRM data, and ensuring a smooth after‑sales experience. This role bridges communication between customers and internal teams, focusing on customer satisfaction, accurate documentation, and timely follow‑up.

Key Responsibilities

Customer Service

• Handle customer inquiries via phone, email, WhatsApp, or in‑person with professionalism.
• Provide product information, pricing details, and service guidance.
• Coordinate warranty claims, service requests, and after‑sales follow‑up.
• Build and maintain strong relationships to ensure customer loyalty and generate repeating sales.
• Prepare accurate quotations, invoices, and sales orders.
• Update and maintain CRM system with leads, customer data, and order status.
• Track sales pipeline, prepare weekly/monthly sales reports for management.
• Support sales campaigns, promotions, and customer communication.
• Assist sales team with tender documents, proposals, and presentations.
• Work closely with the Admin Operation team to ensure smooth handover of confirmed orders for processing and delivery.
• Provide sales data input to accounting (outsourced) for reporting purposes.
• Liaise with warehouse staff for stock availability related to customer orders.
• Coordinate with marketing/graphic designer for customer‑facing material when required.

Skills & Qualifications

• Diploma/Degree in Business Administration, Marketing, or related field.
• 3 years’ experience in customer service or sales support (preferably in trading/distribution/retail).
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Familiar with CRM systems / SQL system (training will be provided).
• Highly organized, detail‑oriented, and customer‑focused.
• Able to multitask in a fast‑paced sales environment.

Annual leave & Leave entitlement as per employment act