Hiring Now | Telemarketing Executive

J RECRUIT FIRM; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing tech-enabled platform in Malaysia seeks a motivated individual to enhance customer engagement through tele sales. Responsibilities include contacting customers to place orders, upselling products, and addressing concerns. Candidates should be open to learning, proficient in English and Bahasa Melayu, and have basic computer skills. This role offers a starting salary of RM 2300, increasing to RM 2500 post-confirmation, plus benefits after three months.

Qualifications

• Open to learning new communication methods.
• Able to finish assigned tasks within deadlines.
• Understanding the importance of teamwork.

Responsibilities

• Contact customers to encourage placing orders.
• Upsell products and services remotely.
• Address customer concerns and feedback.
• Help identify process errors affecting purchases.
• Resolve issues with finance, payments, and deliveries.

Skills

Proficiency in English

Proficiency in Bahasa Melayu

Computer skills

Ability to work as a team

Tools

Microsoft Excel

Job description

This company is a fast growing, tech-enabled platform that moves tones of food products to all levels of the F&B industry (restaurants, cafes, hawkers etc.). We leverage technology to coordinate all aspects of food distribution, bringing us to our goal of making the entire food supply chain efficient and sustainable.

Starting salary RM 2300 and above after confirmation RM 2500.

After 3 months confirmation of KWSP & SOCSO deduction

Work from Office: 10am - 6pm

Job Description

• Contacting customers to prompt them to place orders, understand their purchasing decisions
• Contacting customers to upsell them remotely
• Dealing with customer concerns, spoken and unspoken
• Recording customer feedback and information from conversations in our database
• Working with team manager and team members to identify errors in the company's processes which affect customers purchasing decisions
• Working with team and other department members to resolve customer issues e.g. finance, payment reconciliation, deliveries

Job Requirements

• You are open to learning and experimenting with new methods of communication and closing sales remotely.
• You are able to work through lists and complete all assigned tasks within the deadlines given.
• You understand that performing as a team is crucial and you are able to work with teammates to hit performance targets and incentives.
• Prior experience in tele sales, telemarketing, customer service, data entry is a plus but not essential.
• F&B experience is not required at all.
• Comfortable working with computers, Microsoft Excel especially. Expertise is not required.

Proficiency in English, Bahasa Melayu is required. Other dialects are a bonus.

Apply now or contact the below to know more.