Learning And Development jobs in Malaysia

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Date: 15 May 2025

Service Line / Portfolios: Enterprise Technology & Performance

Location:

Kuala Lumpur, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive, and sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.

Ready to unleash your potential with us? Join the winning team now!

• You may be assigned as Level 2 AMS support or Level 3 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected to:
• Render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolving incidents, and monitoring fixes to ensure correct resolution in accordance with the scope and SLA.
• Identify and perform problem management to reduce re-occurring issues/incidents. Present root cause analysis to stakeholders and deliver permanent fixes within agreed timeframes and quality standards.
• Lead discussions on high-level solution design for medium to complex enhancements, perform effort estimations, and ensure end-to-end solutioning, testing, and delivery within the timeframe and quality expectations.
• Maintain documentation according to firm standards, best practices, and SOPs.
• Comply with all AMS processes, procedures, and client IT policies.
• Participate in Continuous Improvement initiatives to enhance current processes.
• You may be assigned as part of a project team to implement applications. In this role, you are expected to:
• Support project delivery and develop work products addressing client needs to achieve strategic goals.
• Assist in developing presentation materials or documentation and coordinate communications with clients.
• You will collaborate with diverse team members to solve problems, improve performance, and generate value.
• You will uphold Deloitte’s standards and ethos in interactions with team members and clients.
• You may lead or coach Analysts and Consultants.
• You will contribute to business development efforts through proposals, presentations, and publications.

At Deloitte, we empower our people to be leaders at all levels. We connect our purpose and values to identify issues and make impactful contributions. Consultants are expected to:

• Commit to personal learning and development.
• Understand how their work aligns with team and business priorities.
• Maintain accountability for personal performance.
• Develop effective communication and relationship skills.
• Value teamwork and collaboration.
• Understand Deloitte’s success factors.
• Demonstrate integrity, self-awareness, and respect for diversity.
• Develop a broad understanding of Deloitte and bring fresh perspectives.

Qualifications include:

• A bachelor’s degree in IT, Business Information Systems, Business, Engineering, Mathematics, or related fields.
• 3-5 years’ experience with SAP S/4HANA or SAP ECC, including support and implementation roles, and SAP Ariba.
• Knowledge of related modules and ability to understand end-to-end processes.
• Experience with technical debugging is advantageous.
• Experience with cloud/on-premise solutions.
• Familiarity with waterfall and Agile methodologies.
• Relevant certifications (e.g., SAP, ITIL, PMP, PRINCE2, Agile) are a plus.
• Good command of English; additional languages (Mandarin, Bahasa Malaysia/Indonesia, etc.) are beneficial.
• Strong facilitation and stakeholder engagement skills.
• Proactive, resourceful, and collaborative mindset.
• Flexibility to adapt to new solutions and support business needs.
• Willingness to work during client hours and travel if required.

Please note: Deloitte will never contact you directly via messaging platforms to offer employment or request personal information. Apply only through our official website.

Requisition ID: 108776

In Malaysia, Deloitte services are provided by Deloitte and related entities in Malaysia, affiliates of Deloitte Southeast Asia Ltd, a member of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia is part of the Deloitte Network and provides this website.