Service Attendant - Laundry

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel and resort group in Kuala Lumpur is seeking a Service Attendant-Laundry to join their Housekeeping team. This role involves delivering guest laundry promptly and accurately, ensuring quality service while maintaining attention to detail. The ideal candidate should have a minimum of SPM qualification and one year of experience in hospitality or tourism. The position offers opportunities for learning and development, alongside health and wellness benefits.

Benefits

Learning and Development programmes

MOstay programme for complimentary nights

Health benefits and wellness programmes

Higher EPF contributions

Public holiday entitlement

Exceptional rest area and engagement activities

Qualifications

• Minimum 1 year working experience in hospitality or tourism related industry.
• Ability to work with minimum supervision.

Responsibilities

• Responsible for delivering all guest items punctually, accurately, professionally, and courteously.
• Collect laundry and dry cleaning bags from guest rooms.
• Count and verify all items collected as per laundry price lists.
• Check all items for damage or stains.
• Process the guests’ clothing using appropriate chemicals and machines.

Skills

Delivery accuracy

Attention to detail

Independence

Education

Minimum SPM qualification with credits in English

Job description

SERVICE ATTENDANT-LAUNDRY

Mandarin Oriental, Kuala Lumpur is looking for a Service Attendant-Laundry to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Housekeeping Department in Kuala Lumpur, the Service Attendant‑Laundry are responsible for picking up and delivery of in‑house guest laundry and collect and deliver outside guest laundry / dry cleaning. The Service Attendant‑Laundry reports to the Director of Housekeeping / Assistant Laundry Manager.

As Service Attendant‑Laundry, you will be responsible for the following duties:

• Responsible for delivering all guest items punctually, accurately, professionally, and courteously.
• Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number, and laundry pieces are listed.
• Count and verify all items collected as per laundry price lists/laundry sheets signed by the guest and note down any discrepancies or damages on the same sheet.
• Check all items for damage or stains and take appropriate action to rectify these issues.
• Responsible for processing the guest’s clothing on the correct equipment/machines using the appropriate chemicals and temperature.

As Service Attendant‑Laundry, we expect from you:

• Minimum SPM qualification, preferably with credits in English.
• Minimum 1 year working experience in hospitality or tourism related industry.
• Independent and able to work with minimum supervision.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

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