Learning And Development à Malaisie

Job Responsibilities

Sales Management

• Drive sales of Caterpillar Industrial Engines and Generator Aftermarket Business across all branches.
• Prepare regular sales reports and assist in forecasting and planning activities.
• Identify new business opportunities and support branches in achieving sales goals.
• Prepare sales reports, forecasts, and account plans to achieve assigned sales targets and KPIs.

Market & Competitive Intelligence

• Monitor and analyze market trends, customer performance data, and competitor activities to support business growth strategies.
• Maintain regular market updates to support strategic decision-making.
• Partner with branches to gather and share market insights.

Information & Resource Management

• Develop and maintain an up-to-date library of sales, product, technical, and promotional materials.
• Act as a central resource for SDI functional areas, providing timely support to sales teams.

Product Support & Promotions

• Promote parts campaigns, programs, and nationwide promotions.
• Carry out product support sales functions and other tasks assigned by management.
• Assist branches in meeting budgeted sales and collection targets.

Training & Development

• Conduct CAT Care Schools and product training for customers and Product Support Specialists (PSSs).
• Support branches in implementing sales plans and addressing product-related issues.

Business Development & Service Growth

• Identify and expand sales opportunities in non-Cat parts and services.
• Collaborate with the Service Department to enhance service merchandising and parts sales.

Customer Support Programs

• Actively promote support programs such as S.O.S, CTS, MIP, and EIP.
• Strengthen customer engagement through Cat Care Training and Customer Support Agreements.

Cross-Functional Collaboration

• Work closely with Service, Parts Operations, and Sales teams to align strategies.
• Contribute to the growth of the company’s total product support activities.

Key Requirements

• Minimum 2–3 years of experience in parts sales, preferably within the heavy equipment, industrial engines, or power generation industry.
• Strong knowledge of Industrial Engines will be an added advantage.
• Excellent communication, negotiation, and customer service skills.
• Proactive, self-motivated, and results-oriented with strong business acumen.
• Proficient in Microsoft Office and familiar with CRM or ERP systems.
• Possess a valid driver’s license and willingness to travel to customer sites when required.