Assistant Manager - Learning & Development

Shangri-La Group; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prestigious hotel in George Town, Penang, is seeking a Service Manager for Learning & Development. This role involves maintaining training records and facilitating training courses to enhance employee skills and performance. The ideal candidate is detail-oriented, has a Diploma or Degree in Human Resource Management, and is certified in relevant training programs. Strong interpersonal skills and fluency in English are essential.

Qualifications

• Detail-oriented and creative.
• Experience in conducting training and audit checks.
• Ability to work independently and as a team player.

Responsibilities

• Maintain records of training activities.
• Publish training course calendar and liaise with department heads.
• Respond to training requests in a timely manner.
• Create a learning environment and assist HR activities.

Skills

Fluent in English

Interpersonal skills

People management skills

Ability to drive change

Adaptable in fast-paced environment

Education

Diploma or Degree in Human Resource Management

Certified in Train the Trainer

Job description

Overview

Shangri-La Golden Sands is a 4-star hotel catering to families with child-friendly facilities. We are in search of energetic, vibrant and multi skilled individual who are able to meet the ever-changing challenges and contribute towards the success of the hotel. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

Position

Service Manager – Learning & Development

Responsibilities

• Maintain accurate and up-to-date records of all training activities and training records.
• Publish a monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Head of Department on a regular basis.
• Ensure all requests for training by employees are responded to in a timely manner and follow up is conducted where appropriate.
• Ability to create a learning environment and assist all other HR related activities and programs.

Qualifications

• Diploma or Degree with specialization in Human Resource Management or any related discipline preferred
• Certified in Train the Trainer or relevant courses
• Communicates and writes with fluency in English (as well as the local language)
• Is detail-minded, creative and has the ability to drive and lead change
• Has good interpersonal skills and people management skills
• Has experience in conducting training and audit checks
• Adaptable and responsive in a fast-paced work environment
• Is able to work independently and a team player

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