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Bilingual Service Desk Analyst – Mandarin/English Support
Job summary
A leading IT services company is seeking a Service Desk Analyst who is fluent in Mandarin and English to log, validate, and diagnose customer issues. The ideal candidate should have a strong customer focus, experience in a technical support environment, and be flexible in adapting to a fast-paced work environment. Key responsibilities include resolving customer problems and managing call status updates while adhering to company policies and procedures.
Qualifications
- Excellent verbal and written communication skills in Mandarin and English.
- Ability to handle a fast-paced, high-pressure environment.
- Ideally, previous experience in technical support or customer service.
Responsibilities
- Log and validate customer contacts efficiently.
- Resolve customer problems using the relevant tools and systems.
- Provide regular updates to customers on call status.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.