Bilingual Service Desk Analyst – Mandarin/English Support

DXC Technology; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services company is seeking a Service Desk Analyst who is fluent in Mandarin and English to log, validate, and diagnose customer issues. The ideal candidate should have a strong customer focus, experience in a technical support environment, and be flexible in adapting to a fast-paced work environment. Key responsibilities include resolving customer problems and managing call status updates while adhering to company policies and procedures.

Qualifications

• Excellent verbal and written communication skills in Mandarin and English.
• Ability to handle a fast-paced, high-pressure environment.
• Ideally, previous experience in technical support or customer service.

Responsibilities

• Log and validate customer contacts efficiently.
• Resolve customer problems using the relevant tools and systems.
• Provide regular updates to customers on call status.

Skills

Communication in Mandarin

Communication in English

Customer service experience

Technical aptitude

Time management skills

Job description

A leading IT services company is seeking a Service Desk Analyst who is fluent in Mandarin and English to log, validate, and diagnose customer issues. The ideal candidate should have a strong customer focus, experience in a technical support environment, and be flexible in adapting to a fast-paced work environment. Key responsibilities include resolving customer problems and managing call status updates while adhering to company policies and procedures.