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Backend Support Executive
Job summary
A technology services company in Kuala Lumpur is seeking a candidate for a customer support role. The ideal applicant should possess strong problem-solving skills and be a fast learner, with experience in customer support or operations. The role requires handling client requests via live chat and email, and working in rotational shifts. Benefits include KPI Performance Allowance and medical benefits, making this a great opportunity for those looking to grow in the IT industry.
Benefits
Qualifications
- Experience in customer support or operations within finance or IT is advantageous.
- Able to work in rotational shifts.
- Responsible and reliable in execution.
Responsibilities
- Handle client requests and resolve issues via live chat and email.
- Review client submitted documents for compliance.
- Collaborate with internal departments on client issues.
- Ensure accurate reporting of operational data.
- Process client funding requests per company policies.
- Assist with miscellaneous tasks as required.
Skills
Education
Candidate Profile
- Fast learner with strong self‑learning, able to acquire necessary knowledge.
- Strong problem solving and independent thinking skills, responsible and reliable in execution.
- Priority experience in customer support or operations within the finance or IT industry is a strong advantage.
- Able to work in rotational shift – Morning (7:30 am – 4:30 pm) – Afternoon (4:00 pm – 1:00 am).
- Min qualification: Secondary School, SPM, Diploma, Degree.
- Fast learner with strong self‑learning, able to acquire necessary knowledge.
- Strong problem solving and independent thinking skills, responsible and reliable in execution.
- Priority experience in customer support or operations within the finance or IT industry is a strong advantage.
- Able to work in rotational shift – Morning (7:30 am – 4:30 pm) – Afternoon (4:00 pm – 1:00 am).
- Handle client request and resolve issues via live chat and email through the CRM system.
- Review client submitted docs to ensure compliance with regional standards.
- Collaborate with internal departments to resolve client‑related issues.
- Ensure accurate reporting by collecting and consolidating operational data.
- Process client funding request in accordance with company policies and procedures.
- Assist with miscellaneous tasks and responsibilities as required.
- KPI Performance Allowance
- Weekend Shift Allowance
- Medical Benefits
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.