Hotel Front Office Assistant

MODERN SUMMER SDN BHD; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Johor Bahru is seeking a Hotel Front Office Assistant to provide exceptional customer service and perform various front desk responsibilities. You will greet guests, handle inquiries, and ensure the smooth operation of the front office. Ideal candidates will have prior experience in customer service, excellent communication skills, and the ability to work flexible hours. This role offers competitive pay and opportunities for career advancement within a collaborative company culture.

Benefits

Competitive salary

Opportunities for career advancement

Flexible working arrangements

Dynamic company culture

Qualifications

• Previous experience in a customer service or front office role within the hospitality industry.
• Strong problem-solving abilities and a commitment to providing high-quality customer service.
• A positive, friendly and professional demeanour with a keen eye for detail.

Responsibilities

• Greeting and checking-in/out guests in a friendly and professional manner.
• Handling guest inquiries and resolving any issues or complaints promptly.
• Maintaining an up-to-date knowledge of hotel facilities, services and events.

Skills

Customer service

Communication

Problem-solving

Fluency in English and Bahasa Malaysia

Tools

Hotel management software

Job description

As a Hotel Front Office Assistant at MODERN SUMMER SDN BHD, you will be responsible for providing exceptional customer service and performing a variety of front office duties in a full-time capacity. Based in Johor Bahru, Johor, this role is crucial in ensuring the smooth and efficient running of the hotel's operations.

What you'll be doing

• Greeting and checking-in/out guests in a friendly and professional manner
• Handling guest inquiries and resolving any issues or complaints promptly
• Maintaining an up-to-date knowledge of hotel facilities, services and events
• Assisting with room assignments and preparing necessary documentation
• Processing payments, managing cash floats and balancing daily accounts
• Providing concierge services such as making reservations and arranging transportation
• Ensuring the front desk area is well-organised and presentable at all times
• Contributing to the overall guest experience and promoting the hotel's brand

What we're looking for

• Previous experience in a customer service or front office role within the hospitality industry
• Excellent communication and interpersonal skills to engage with guests from diverse backgrounds
• Strong problem-solving abilities and a commitment to providing high-quality customer service
• Proficient in using hotel management software and other relevant computer applications
• Ability to work flexible hours, including evenings, weekends and public holidays
• Fluency in English and Bahasa Malaysia, with the ability to communicate effectively
• A positive, friendly and professional demeanour with a keen eye for detail

What we offer

• Competitive salary with opportunities for career advancement
• Opportunity to develop your skills through training and development initiatives
• Flexible working arrangements to maintain a healthy work-life balance
• A dynamic and collaborative company culture that values teamwork and innovation

About us

MODERN SUMMER SDN BHD is a leading hospitality company that operates a portfolio of premium hotels and resorts across Malaysia. With a strong focus on delivering exceptional guest experiences, we are committed to creating a welcoming and inclusive environment for our guests and employees alike. Join us and be a part of our continued success in the Hospitality & Tourism industry.

If you are excited about this opportunity and possess the required skills and experience, we encourage you apply now.