Fast Hiring Mandarin Customer Service (5 Days no Shift) 3-3.5

J-Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service recruiting firm in Kuala Lumpur is looking for a customer service representative fluent in Mandarin. The role involves handling inquiries via various digital platforms and providing excellent support to customers. Candidates should be patient and responsible, with the ability to work well in a team. This position is open to fresh graduates. Various employment benefits like EPF, annual leave, and training are provided.

Benefits

EPF / SOCSO / PCB

Annual Leave

Medical and Hospitalisation Leave

Training Provided

5 Working Days

Qualifications

• Fluent in Mandarin (spoken and written) is essential.
• Good communication skills with a customer-oriented attitude.
• Prior customer service experience is preferred but fresh graduates are welcome.

Responsibilities

• Handle customer inquiries via WhatsApp, live chat, and social media.
• Respond to questions about products, orders, and delivery.
• Resolve customer issues professionally and efficiently.
• Update customer records according to service SOPs.
• Collaborate with operations and sales teams for customer satisfaction.

Skills

Fluent in Mandarin

Basic English communication

Customer-oriented

Good communication skills

Willingness to learn

Job description

Able to communicate fluently in Mandarin (spoken and written)

Basic English communication is an advantage

Customer-oriented with good communication skills

Patient, responsible, and willing to learn

Prior customer service experience is a plus, but fresh graduates are welcome

Requirement

• Able to communicate fluently in Mandarin (spoken and written)
• Basic English communication is an advantage
• Customer-oriented with good communication skills
• Patient, responsible, and willing to learn
• Prior customer service experience is a plus, but fresh graduates are welcome

Responsibility

• Handle customer inquiries via WhatsApp, live chat, and social media in Mandarin
• Respond to questions about products, orders, delivery, and after-sales support
• Resolve customer issues politely and professionally
• Follow customer service SOPs and update customer records when needed
• Work closely with the operations and sales team to ensure customer satisfaction

Benefits

• EPF / SOCSO / PCB
• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• 5 Working Days