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IT Technical Support Assistant Manager
Max System Solution
Seberang Perai
Sur place
MYR 150 000 - 200 000
Il y a 2 jours
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Je veux recevoir les dernières offres d’emploi à Malaisie
Product Executive
Syarikat Thong Guan Trading
Alor Merah
Sur place
MYR 100 000 - 150 000
Il y a 2 jours
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Accounting Manager
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Selangor
Sur place
MYR 60 000 - 80 000
Il y a 2 jours
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Maintenance Engineer (FMCG)
Michael Page
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Sur place
MYR 60 000 - 80 000
Il y a 2 jours
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Associate Customer Support Engineer
Telesign Corp.
Port Klang
Sur place
MYR 100 000 - 150 000
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Sur place
MYR 20 000 - 100 000
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Sur place
MYR 70 000 - 90 000
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IT Technical Support Assistant Manager
Max System Solution
Seberang Perai
Sur place
MYR 150 000 - 200 000
Plein temps
Il y a 2 jours
Soyez parmi les premiers à postuler
Résumé du poste
A leading IT solutions provider in Butterworth, Penang is seeking a Technical Support Team Lead. You will assist in managing a technical support team, provide assistance to end-users, and develop training materials. The ideal candidate will possess a relevant degree, 2-3 years of experience, and fluent Mandarin skills to liaise with clients. This role requires strong technical knowledge and a collaborative spirit.
Qualifications
- At least 2-3 years of working experience in the related field.
- Strong technical knowledge and networking capabilities.
- Ability to work under pressure.
Responsabilités
- Assist the Business Operation Manager in managing the technical support team.
- Provide technical assistance and support to end-users.
- Develop training materials and workshops for team members.
Connaissances
Technical knowledge
Networking capabilities
Relationship management skills
Prioritization of tasks
Team player
Formation
Diploma/Post Graduate Diploma/Bachelor's Degree in Computer Science/IT
Description du poste
Responsibilities
- Assist and report to the Business Operation Manager (IT) in managing the technical support team.
- Assign tasks, set priorities, and ensure that team members have the necessary resources to perform their duties effectively.
- Provide technical assistance and support to end-users, resolving complex issues that cannot be handled by the support team.
- Investigate and analyze recurring technical issues to identify root causes and implement preventive measures.
- Stay updated on the latest technologies, industry trends, and best practices to enhance the quality of technical support services.
- Assist in the administration and maintenance of IT systems, servers, networks, and other infrastructure components.
- Maintain accurate and up-to-date documentation of support processes, troubleshooting steps, and knowledge base articles.
- Collaborate with external vendors and service providers to ensure timely resolution of technical issues and adherence to service level agreements.
- Develop and deliver training materials and workshops to enhance the technical skills of team members and end-users.
Requirements
- Possess at least Diploma/post Graduate Diploma/ Bachelor’s Degree in Computer Science/Information Technology or equivalent
- Candidate must be a Male & Chinese and able to speak and read in Mandarin (As require liaising with Mandarin speaking clients due to work nature)
- At least 2-3 year(s) of working experience in the related field is required for this position
- Strong technical knowledge, strong networking capabilities and relationship management skills
- Ability to prioritize tasks and work under pressure and a strong team player.
- MUST be willing to work in Butterworth, Penang
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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