IT Technical Support Assistant Manager

Max System Solution; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT solutions provider in Butterworth, Penang is seeking a Technical Support Team Lead. You will assist in managing a technical support team, provide assistance to end-users, and develop training materials. The ideal candidate will possess a relevant degree, 2-3 years of experience, and fluent Mandarin skills to liaise with clients. This role requires strong technical knowledge and a collaborative spirit.

Qualifications

• At least 2-3 years of working experience in the related field.
• Strong technical knowledge and networking capabilities.
• Ability to work under pressure.

Responsibilities

• Assist the Business Operation Manager in managing the technical support team.
• Provide technical assistance and support to end-users.
• Develop training materials and workshops for team members.

Skills

Technical knowledge

Networking capabilities

Relationship management skills

Prioritization of tasks

Team player

Education

Diploma/Post Graduate Diploma/Bachelor's Degree in Computer Science/IT

Job description

Responsibilities

• Assist and report to the Business Operation Manager (IT) in managing the technical support team.
• Assign tasks, set priorities, and ensure that team members have the necessary resources to perform their duties effectively.
• Provide technical assistance and support to end-users, resolving complex issues that cannot be handled by the support team.
• Investigate and analyze recurring technical issues to identify root causes and implement preventive measures.
• Stay updated on the latest technologies, industry trends, and best practices to enhance the quality of technical support services.
• Assist in the administration and maintenance of IT systems, servers, networks, and other infrastructure components.
• Maintain accurate and up-to-date documentation of support processes, troubleshooting steps, and knowledge base articles.
• Collaborate with external vendors and service providers to ensure timely resolution of technical issues and adherence to service level agreements.
• Develop and deliver training materials and workshops to enhance the technical skills of team members and end-users.

Requirements

• Possess at least Diploma/post Graduate Diploma/ Bachelor’s Degree in Computer Science/Information Technology or equivalent
• Candidate must be a Male & Chinese and able to speak and read in Mandarin (As require liaising with Mandarin speaking clients due to work nature)
• At least 2-3 year(s) of working experience in the related field is required for this position
• Strong technical knowledge, strong networking capabilities and relationship management skills
• Ability to prioritize tasks and work under pressure and a strong team player.
• MUST be willing to work in Butterworth, Penang