TECHNICAL SUPPORT EXECUTIVE

Rising Net Sdn Bhd (Penang); Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Penang is seeking a Technical Support Executive to provide exemplary customer service and technical support. The ideal candidate will have a degree in IT or relevant networking experience, excellent communication skills, and a willingness to learn. This role offers competitive compensation and a dynamic work environment, along with opportunities for professional growth and recognition programs.

Benefits

Training and guidance provided

Competitive salary

Opportunities for career advancement

Dynamic work environment

Employee recognition programs

Annual leave

EPF/SOCSO/PCB

Annual bonus

Qualifications

• In-depth understanding of security systems preferred.
• Ability to work independently with minimal supervision.
• Exceptional technical support skills.

Responsibilities

• Provide technical support via phone, email, or on-site.
• Handle warranty claims and coordinate repairs.
• Conduct inspections and troubleshooting of products.
• Provide system training to clients and staff.

Skills

Customer-focused attitude

Professional written communication

Interpersonal skills

Willingness to learn

Education

Bachelor's degree in IT or related field

Significant experience in networking

Job description

Provide technical support and solutions by guiding customer step-by-step via phone, email, or on-site assistance.

Handle warranty claims by coordinating repairs, replacements, and warranty documentation.

Serve as the initial point of contact for all technical related concerns from clients or other employees.

Inspect, test, and troubleshoot new launch products or systems to ensure proper functionality.

Provide training to clients or internal staff on system usage and maintenance.

Able to collaborate with various department team member to address defects and improvements.

Available to provide on-site support for customer

REQUIREMENTS:

Preferrable someone in In-depth understanding of security system product and willing to learn. However, fresh grad is welcome to apply.

Bachelor\'s degree in IT or a related computer field OR significant experience in networking.

Professional written and interpersonal skills are essential when communicating with customers and clients.

Able to work independently with minimal supervision

Willing to learn new things

Customer-focused attitude with a dedication to delivering top-notch technical support.

BENEFITS:

Training and Guide are provided

Competitive Compensation: Enjoy a competitive salary package commensurate with your skills and experience.

Professional Growth: Opportunities for career advancement and skill development through ongoing training initiatives.

Dynamic Work Environment: Thrive in a dynamic and inclusive workplace that values diversity and creativity.

Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

Annual leave

EPF/SOCSO/PCB

Annual bonus

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• What\'s your expected monthly basic salary?
• Do you have technical support experience?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as a Technical Support Executive?

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What can I earn as a Technical Support Executive