Product Technical Support

Daikin Malaysia; Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading HVAC solutions provider in Selangor is looking for a Senior Engineer – After Sales to support customers and resolve technical issues in HVAC/chiller products. The role requires a Bachelor’s Degree in Engineering and 5 years of experience in the HVAC field. Key responsibilities include providing technical support, managing documentation, and working with cross-functional teams. Strong troubleshooting skills and communication in English are essential.

Benefits

Exposure to international markets

Dynamic team environment

Collaboration with R&D and production teams

Qualifications

• Minimum 5 years’ experience in HVAC field service or technical support.
• Ability to read and understand Chinese-language technical documents is an advantage.
• Strong problem-solving skills.

Responsibilities

• Provide remote and onsite technical support for HVAC/chiller products.
• Lead advanced diagnostics, repairs, and testing for escalated cases.
• Analyze service data to propose corrective actions.

Skills

Troubleshooting chiller systems

Technical support in HVAC

Communication in English

Team collaboration

Education

Bachelor’s Degree in Engineering

Tools

Microsoft Office

SAP

Job description

About the Role

We are looking for an experienced Senior Engineer – After Sales to join our Service Department. You will play a key role in supporting customers, resolving HVAC/chiller technical issues, and ensuring smooth service operations across local and international markets.

What You Will Do

• Provide remote and onsite technical support for HVAC/chiller products.
• Lead advanced diagnostics, repairs, and testing for escalated cases.
• Work closely with R&D, Quality, and Production teams to drive product improvements.
• Prepare and maintain service documentation, manuals, and technical bulletins.
• Support warranty evaluations, parts verification, and replacement logistics.
• Manage SAP documentation (SO, DO, PGI) and coordinate shipments.
• Analyze service data and customer reports to identify trends and propose corrective & preventive actions (CAPA).

What We’re Looking For

• Bachelor’s Degree in Engineering (Mechanical/Electrical/Electronics).
• Minimum 5 years’ experience in HVAC field service or technical support.
• Strong troubleshooting and problem-solving skills in chiller systems.
• Ability to read and understand Chinese-language technical documents will be an added advantage (speaking proficiency not required).
• Proficiency in Microsoft Office and SAP (preferred).
• Strong communication skills in English and Malay, with a collaborative team spirit.

Why Join Us?

• Be part of a dynamic After Sales team driving customer satisfaction and technical excellence.
• Gain exposure to local and international markets.
• Work closely with cross-functional teams and build expertise in HVAC/chiller systems.