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Jobs in Kuala Lumpur, Malaysia
Specialist - Technical Support (English and Indonesia Language Support)
Scicom (MSC) Berhad
Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Vice President, Custody Legal Counsel – Investor Services
Citigroup
Kuala Lumpur
Hybrid
MYR 150,000 - 200,000
2 days ago
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Product Sales Executive (Kuala Lumpur)
LP Interior Resources
Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Marketing Specialist
Jobstreet Malaysia
Kuala Lumpur
On-site
MYR 60,000 - 80,000
2 days ago
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Digital Transformation Manager / Senior Manager
GrowthOps
Kuala Lumpur
On-site
MYR 120,000 - 150,000
2 days ago
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Discover more opportunities than anywhere else. Find more jobs nowAssistant Operation Manager
Sannis Frozens Product (M) Sdn Bhd
Kuala Lumpur
On-site
MYR 20,000 - 100,000
2 days ago
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Exterior Asia Facade
Kuala Lumpur
On-site
MYR 20,000 - 100,000
2 days ago
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Accounts Manager
PINEFOOD SDN BHD
Kuala Lumpur
On-site
MYR 80,000 - 110,000
2 days ago
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Kuala Lumpur
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MYR 100,000 - 150,000
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Kuala Lumpur
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MYR 100,000 - 150,000
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Kuala Lumpur
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MYR 100,000 - 150,000
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Homestay Administrative Clerk
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Kuala Lumpur
On-site
MYR 20,000 - 100,000
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Finance Manager - Centralised Shared Services (Revenue Audit)
Resorts World Genting
Kuala Lumpur
On-site
MYR 80,000 - 120,000
7 days ago
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Specialist - Technical Support (English and Indonesia Language Support)
Scicom (MSC) Berhad
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Full time
2 days ago
Be an early applicant
Job summary
A technology service provider in Kuala Lumpur is seeking a Specialist for Technical Support, providing assistance to customers in English and Indonesia. Responsibilities include handling customer inquiries, identifying technical issues, and ensuring resolution satisfaction. Candidates must have a degree or diploma and at least 1 year of technical support experience, alongside technical knowledge of Microsoft Operating Systems and related tools. Attractive salary and benefits are offered for this full-time role.
Benefits
Attractive Salary (RM4,000 – RM4,500)
Housing Allowance (RM500)
Performance related bonus
15 days Annual Leave
14 days Medical Leave
Medical and hospitalization coverage
Qualifications
- Excellent command of spoken and written English and Indonesia.
- 1+ years of experience in Client Technical Support roles.
- Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
Responsibilities
- Handling Voice or Non-Voice customer inquiries and technical issues.
- Identifies faults and provides solutions for hardware/software.
- Ensure high levels of customer satisfaction with individual calls.
Skills
Technical knowledge on Microsoft Operating Systems
Excellent command of spoken and written English
Technical Knowledge of the client (Notebook, Desktop, and Tablets)
1+ years of experience in Client Technical Support
Education
Degree, Diploma or equivalent professional qualification
Tools
Microsoft Operating Systems
Office Suites
UEM, MDM, Enterprise antivirus
Job description
Specialist - Technical Support (English and Indonesia Language Support)
Job Description
- Handling Voice or Non -Voice customer, including detailed recording of the issue according to defined processes.
- Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
- Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
- Responsible for ensuring that the set KPIs are achieved.
- Create a case in ticketing system, monitoring and drive the case until closure.
- To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
- To ensure high levels of customer satisfaction with individual calls.
- If not successful in solving the ticket, forward to the next appropriate level.
- Usage of remote tools (where applicable) to analyze and resolve tickets.
- Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.
Skill Requirements
- Degree, Diploma or an equivalent professional qualification.
- Excellent command of spoken and written English and Indonesia.
- Technical knowledge on Microsoft Operating Systems and Office Suites.
- 1+ years of experience in Client Technical Support roles.
- Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
- Experience within IT Services and Working with Field Service Providers.
- Working Knowledge of Windows Operating Systems and MS Products.
- Technical Knowledge of the client (Notebook, Desktop, and Tablets).
The Package
- Attractive Salary (RM4,000 – RM4,500).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required
- Associate
Location
- Kuala Lumpur, WP, Malaysia.
Employment Type
- Full Time.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.