Homestay Administrative Clerk

LIV'IN KL; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading homestay provider in Kuala Lumpur is seeking a motivated Homestay Administrative Clerk. This full-time position entails providing essential administrative support, including data entry, record maintenance, and communication with guests and team members. The ideal candidate will possess strong customer service skills and proficiency in Microsoft Office. Benefits include competitive salary, medical coverage, and opportunities for professional development, along with a supportive work environment.

Benefits

Medical coverage

Annual leave

Free parking

Opportunities for professional development

Flexible working arrangements

Qualifications

• Strong customer service and communication skills.
• Proficiency in Microsoft Office suite, particularly Excel and Word.
• Excellent organisational and time-management abilities.
• Attention to detail and ability to work accurately under pressure.
• Previous experience in an administrative or customer-service role, preferably in the hospitality industry.

Responsibilities

• Update physical and digital records for contracts and invoices.
• Maintain orderly and accurate documentation for audits.
• Data entry with accuracy and completeness.
• Record defect/maintenance issues and follow up on tasks.
• Inform team of any outstanding or urgent tasks.
• Draft simple emails or messages to guests, owners, or vendors.
• Assist supervisors with assigned administrative tasks.

Skills

Strong customer service

Communication skills

Proficiency in Microsoft Office

Organisational abilities

Time management

Attention to detail

Job description

We are seeking a motivated and detail-oriented Homestay Administrative Clerk to join our team at Liv'in in Kuala Lumpur City Centre, Kuala Lumpur. This is a full‑time position responsible for providing administrative support to our homestay services.

What you'll be doing

• Update physical and digital records (contracts, invoices, receipts, reservation documents).
• Maintain orderly and accurate documentation for audits and internal use.
• Data entry – ensure accuracy and completeness of data entered.
• Help record defect/maintenance issues and follow up on task completion.
• Inform homestay team of any outstanding or urgent tasks.
• Prepare basic billing entries such as local tax and add‑on charges as guided by the senior admin.
• Check and update payment status in the system.
• Assist in preparing documents needed for owner statements or monthly reports.
• Draft simple emails or WhatsApp messages to guests, owners or vendors based on templates.
• Forward important messages or issues to the appropriate team members.
• Handle printing, photocopying, office supply checks and simple admin errands.
• Assist supervisors and management with any assigned administrative tasks.
• Maintain a neat and organized workspace and office errands.
• Provide general administrative support to the homestay team as needed.
• Stock checking and monitoring.

What we're looking for

• Strong customer service and communication skills.
• Proficiency in Microsoft Office suite, particularly Excel and Word.
• Excellent organisational and time‑management abilities.
• Attention to detail and ability to work accurately under pressure.
• Previous experience in an administrative or customer‑service role, preferably in the hospitality industry.

What we offer

At Liv'in, we are committed to providing our employees with a supportive and enriching work environment. In addition to a competitive salary, we offer a range of benefits including medical coverage, annual leave, free parking, and opportunities for professional development. We also encourage a healthy work‑life balance through flexible working arrangements.

About us

Liv'in is a leading provider of homestay and vacation rental services in Kuala Lumpur. Our mission is to deliver exceptional hospitality experiences to our guests while supporting the local community. With a growing portfolio of properties and a dedicated team, we strive to be the premier choice for travellers seeking authentic and comfortable accommodations.

Apply now to become our next Homestay Administrative Clerk and be a part of our dynamic team!