Front Desk Reception (Chain Boutique Hotel)

Centurion World Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A newly established hotel company in Kuala Lumpur is seeking a dedicated professional to manage guest experiences and hotel operations. Responsibilities include welcoming guests, managing check-ins, handling inquiries, and addressing complaints. Candidates should have relevant experience in hospitality, along with a diploma or degree in a related field. This role is ideal for recent graduates or those with experience in boutique hotels, ensuring a smooth operation and excellent customer service.

Qualifications

• Looking for responsible recent graduates or experienced boutique hotel professionals.
• Must have relevant experience in hotel reception or customer servicing.

Responsibilities

• Welcome guests and manage check-ins.
• Handle reservations, inquiries, and complaints.
• Process payments and maintain lobby cleanliness.
• Communicate with maintenance and housekeeping teams.

Skills

Customer service

Hotel operations

Communication

Education

Diploma or degree in relevant field

Job description

B Hotel Kuala Lumpur, located in the heart of China Town Kuala Lumpur, is a newly established hotel company backed by a prominent corporation. B Hotel Kuala Lumpur marks our inaugural venture, setting the standard as a Designer Boutique Hotel, pioneering this category in the region. Our overarching vision is to establish a distinguished hotel chain within this unique niche.

Qualifications & experience

Looking for responsible recent graduate or experienced boutique hotel professional. Genuinely cares about hotel operation and put in effort to keep hotel operation smooth.

Have relevant experiences in hotel reception or customer servicing, such as in homestay or any other accommodation business.

Diploma or degree especially in a relevant industry or field.

Tasks & responsibilities

Warmly welcomes guests, manages check-ins, handles reservations and inquiries, addresses complaints, processes payments, and keeps the lobby tidy. They represent the hotel's hospitality, ensuring guests have a pleasant stay.

Complete operational tasks assigned by management team.

Master our inhouse hotel management system and always ensure all figures are tally at the end of shift.

Communicate with on-site maintenance and housekeeping team to keep the operation running.

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