Jobs in Kuala Lumpur, Malaysia

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• Oversee end-to-end processing of insurance policies (issuance, endorsements, renewals, cancellations).
• Validate and approve policy documents prepared by junior staff.
• Ensure adherence to regulatory and underwriting guidelines.
• Coordinate with underwriters to resolve complex policy issues.

• Handle escalated client queries and complaints.
• Provide guidance on policy terms, claims process, and documentation.
• Maintain strong relationships with clients, agents, brokers, and internal teams.

• Generate and analyse operational reports (policy counts, renewals, claims status, etc.).
• Monitor policy servicing timelines, customer satisfaction, and error rates.

• Identify areas for process optimization and propose efficiency improvements.
• Conduct regular audits and reviews of policy and claims files.
• Train and guide junior insurance support staff.
• Act as a point of escalation for operational or service issues.
• Support onboarding and skill development of new team members.
• Assist the sales team with customized quotes, complex proposals, and client presentations.
• Ensure timely follow-up and coordination for renewals, especially for high-value clients.

• Strong understanding of insurance operations (life/general).
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize under pressure.
• Analytical thinking and problem-solving ability.
• Knowledge of insurance regulations and compliance standards.

• Bachelor’s degree (insurance, commerce, finance, business preferred or any related field).
• 3-5+ years of experience in insurance operations or support.