Order Experience Representative, II

Zebra Technologies; Remote; MYR 30,000 - 45,000; Full time

Job summary

A global technology company in Malaysia is seeking a detail-oriented Order Experience representative. The role involves data entry for product and service orders, ensuring accuracy and process adherence. Candidates should have a high school education, 1-2 years of relevant experience, and strong communication skills. This position allows for telework and focuses on providing a positive ordering experience for customers.

Qualifications

• 1-2 years of experience in customer service or data entry.
• Ability to maintain strong process adherence.
• Solid knowledge of product and service order policies.

Responsibilities

• Enters new product and service contract order data with accuracy.
• Acts as primary contact for key accounts.
• Ensures proper tracking of all assigned orders.
• Responds to internal inquiries regarding order status.
• Coordinates with departments on order-related issues.

Skills

Strong data entry skills

Attention to detail

Fluent level of English

Customer service orientation

Strong communication skills

Intermediate problem-solving skills

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction. The team is responsible for the accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra’s customers into Zebra’s system. They act as a subject matter expert on all matters related to the product and/or service contract orders, responding to inquiries from management, Zebra’s sales teams and the customer.

Responsibilities

• Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements.
• May be assigned as primary contact / account representative for a key account / key customer.
• Meets or exceeds all departmental or individual metrics associated with performance against service level agreements.
• Provides price quotas on request.
• Ensures proper recording and tracking of all assigned orders.
• Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc.
• Independently coordinates with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc.
• Engages management as required for assistance in addressing new or complex issues.
• Adheres to OEX customer strategy, leads by example and follows our customer principles.
• Delivers a positive ordering and invoicing experience to our customers and partners.

Qualifications

Minimum Education: High School or equivalent.

Minimum Work Experience (years): 1 – 2 years.

Key Skills and Competencies

• Strong data entry skills with attention to detail and quality.
• Strong process adherence.
• Fluent level of English (written and verbal) as well as local language as applicable.
• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook.
• Customer service values / orientation.
• Solid knowledge of product and service order policies and processes.
• Solid professional work behaviors (attendance, teamwork, time management).
• Strong communication skills (listening, providing clear and concise information, using proper language and communication channels).
• Intermediate problem-solving skills.

Position Specific Information

• Able to telework - Yes