Remote Customer Support Pro (Bilingual: Mandarin/English)

SY Consultancy; Remote; MYR 20,000 - 100,000; Full time

Job summary

A consultancy firm in Johor Bahru is seeking a Customer Service Representative for a remote position. The role involves engaging with customers, providing information, and handling inquiries through online channels. Candidates must exhibit strong critical thinking and communication skills, be proficient in MS Office, and fluent in both Mandarin and English. The position offers benefits like annual leave and other forms of leave. Ideal for those who can work independently and value excellent customer service.

Benefits

Annual leave

Sick leave

Maternity leave

Paternity leave

Qualifications

• Excellent problem-solving skills focused on customer satisfaction.
• Strong communication skills to engage effectively with customers.
• Ability to function independently while collaborating across teams.
• High proficiency in Microsoft Office applications.

Responsibilities

• Engage with customers through online chat and messaging platforms.
• Provide accurate product knowledge and support.
• Maintain professionalism and high customer service standards.
• Resolve customer complaints and ensure satisfaction.
• Offer basic technical support as needed.
• Collaborate with teams for consistent customer service.
• Build strong relationships with customers for high satisfaction.

Skills

Critical thinking skills

Good communication and coordination skills

Ability to work independently

Proficient in MS Office

Fluent in Mandarin

Fluent in English

Job description

A consultancy firm in Johor Bahru is seeking a Customer Service Representative for a remote position. The role involves engaging with customers, providing information, and handling inquiries through online channels. Candidates must exhibit strong critical thinking and communication skills, be proficient in MS Office, and fluent in both Mandarin and English. The position offers benefits like annual leave and other forms of leave. Ideal for those who can work independently and value excellent customer service.