Sr. Engineer, Remote Care Operations (Sr. Site Reliability Engineer)

Abbott; Remote; MYR 200,000 - 250,000; Full time

Job summary

A leading global healthcare company in Penang is seeking an experienced IT professional for software deployment and support. The role involves coordinating application releases, troubleshooting complex issues, and collaborating with global teams. Candidates should possess a Bachelor’s degree in Computer Engineering or related fields along with 5-6 years of relevant experience. Preferred skills include cloud computing, Kubernetes, and strong programming abilities. The position offers an opportunity to drive operational efficiency in a dynamic environment.

Qualifications

• 5-6 years of experience in IT, software development, or computer engineering.
• Good understanding of programming, software releases, and database management.
• Experience with cloud platforms like Azure.

Responsibilities

• Coordinate software and application deployments into various environments.
• Monitor and support production environments.
• Lead incident response efforts and troubleshoot issues.

Skills

Problem-solving

Communication skills

Cloud computing

Database management

Networking concepts

Education

Bachelor’s Degree in Computer Engineering, Computer Science, IT or related disciplines

Tools

Kubernetes

Terraform

CI/CD tools

Python

Bash

SQL

New Relic

Application Manager

Job description

Job Description

• Coordinates software and application deployments into various environments and ensure smooth release processes.
• Monitors and supports production environment
• Manage and resolve daily operational tickets within SLA to ensure smooth business continuity.
• Swiftly familiarize with our system architecture, team dynamics and department operational activities to provide on-hands support.
• Works with developers and systems engineering to identify potential operational issues with software and workflows before production release.
• Develop and manage monitoring systems to ensure high availability and performance.
• Design, implement, and maintain automation solutions to improve operational efficiency.
• Manage access provisioning and enforce security best practices.
• Lead incident response efforts, troubleshoot complex issues, and drive root cause analysis.
• Supports all Company initiatives, policies, operating procedures, processes.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Must be able to juggle priorities and multi-task in a fast-paced environment. Work can be routine and challenging both at the same time.
• Communicates well and be able to provide guidance to more junior engineers once fully trained and on-board.

Job Requirements

• Bachelor’s Degree in Computer Engineering, Computer Science, IT or related disciplines
• Preferable to have at least 5-6 years working experience in a computer engineering, software development or IT environment and familiar with database, operating systems or middleware system.
• Good understanding of software programming, software development, software releases, database management, networking concepts, cybersecurity, and cloud computing.
• A good understanding of modern, cloud centric architectures and microservices provides an advantage.
• Systematic problem-solving approach, coupled with strong communication skills, in order to work closely with US & EU teams as well as guide junior engineers, and a sense of ownership and drive.
• Ability to handle multiple assignment and perform in a diverse cross-functional team environment.

Preferred Skills & Technologies

• Experience with cloud platforms (Azure).
• Proficiency in Kubernetes, Terraform, and CI/CD pipelines.
• Strong scripting skills in Python, Bash, or similar languages.
• Familiarity with monitoring tools (New Relic, Application Manager).
• Proficiency in writing and optimizing SQL queries for data analysis and troubleshooting.
• Understanding of the Linux operating system, standard networking protocols, and components will be an added plus.

The base pay for this position is N/A.

In specific locations, the pay range may vary from the range posted.

Location & Shift

Malaysia > Penang : Plot 102, Lebuhraya Kampong Jawa Bayan Lepas Industrial Zone 11900

Standard Work Shift. Travel Required 5% of the time. Medical Surveillance Not Applicable. Significant Work Activities Not Applicable.