Customer Service cum Personal Assistant (Remote)

Brighten Business Consulting; Remote; MYR 20,000 - 100,000; Full time

Job summary

A business outsourcing firm is seeking a Customer Service cum Personal Assistant to support its operations in Malaysia. This fully remote role involves handling inquiries related to music courses and providing administrative support to management. The ideal candidate must be fluent in Cantonese, patient, and able to multitask in a friendly and efficient manner. With a strong focus on enhancing customer experience, this position offers a supportive work environment and several attractive perks such as hospital insurance and performance-based bonuses.

Benefits

Hospital insurance

Parking allowance

Free snacks & beverages

Year-end bonus

Festival gifts & birthday benefits

Qualifications

• Prior experience in customer service, admin, PA, or front desk roles preferred.
• Able to work Tuesday to Saturday, 12pm–9pm.
• Friendly, patient, and comfortable dealing with parents and students.

Responsibilities

• Respond to enquiries regarding music courses, vocal lessons, and academy programmes.
• Assist management with daily coordination, scheduling, and reminders.
• Maintain records of students, schedules, enquiries, and appointments.

Skills

Customer service experience

Strong communication skills in Cantonese

Organizational skills

Tools

Digital scheduling tools

Messaging platforms

Job description

Customer Service cum Personal Assistant (Remote)

25d ago , from BRIGHTEN BUSINESS CONSULTING SDN. BHD.

Brighten Business Consulting is a Hong Kong–based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region — quickly, compliantly, and efficiently.

Our Malaysia branch, established in 2018, is home to a dynamic team delivering trusted EOR and remote staffing services to clients from Hong Kong, Taiwan, Singapore, Australia, and beyond. Join us and be part of a team connecting global businesses with local talent.

Our client is a renowned performing arts academy dedicated to nurturing talent through high-quality music courses, vocal training, stage performance coaching, and concerts. With a strong digital presence and growing student base, they are expanding their support team to enhance customer experience and operational efficiency.

This is a fully remote role supporting parents, students, and academy operations from Malaysia.

Position Overview

The Customer Service cum Personal Assistant will be responsible for handling course enquiries, scheduling, admin coordination, and PA tasks for senior management. You’ll be the first point of contact for parents and students — ensuring smooth communication and a positive learning experience.

This role is ideal for someone who is friendly, fluent Cantonese speaker, responsible, organised, and loves the performing arts environment.

Job & Responsibilities

Customer Service & Enquiry Handling

• Respond to enquiries regarding music courses, vocal lessons, and academy programmes.
• Assist customers with concert ticket enquiries, event information, and promotions.
• Schedule trial classes, appointments, and follow-up messages with interested students.
• Provide warm, professional communication across WhatsApp, email, and social platforms.

Personal Assistant Support

• Assist management with daily coordination, scheduling, and reminders.
• Support online meetings, task follow-ups, and documentation.

Administrative Support

• Maintain records of students, schedules, enquiries, and appointments.
• Help coordinate online events, classes, workshops, and performance schedules.
• Prepare simple reports and updates for management when required.

Requirements

• Prior experience in customer service, admin, PA, or front desk roles preferred.
• Strong communication skills in Cantonese, English and Mandarin.
• Friendly, patient, and comfortable dealing with parents and students.
• Organised, detail-oriented, and able to multitask independently.
• Comfortable with remote work, messaging platforms, and digital scheduling tools.
• Able to work Tuesday to Saturday, 12pm–9pm.
• 5-day work week
• Hospital insurance
• Parking allowance
• Friendly and supportive work environment
• Free snacks & beverages
• Performance-based increment
• Year-end bonus
• Festival gifts & birthday benefits
• Convenient location near an MRT station

Office Location: Sunway Velocity

Interested candidates, please provide your CV, current & expected salary.

Note: Only shortlisted applicants will be contacted for an interview. Employment offers are subject to the successful clearance of pre-employment checks, including background and reference verification.