Remote Customer Service & Personal Assistant - Arts

Brighten Business Consulting; Remote; MYR 20,000 - 100,000; Full time

Job summary

A business outsourcing firm is seeking a Customer Service cum Personal Assistant to support its operations in Malaysia. This fully remote role involves handling inquiries related to music courses and providing administrative support to management. The ideal candidate must be fluent in Cantonese, patient, and able to multitask in a friendly and efficient manner. With a strong focus on enhancing customer experience, this position offers a supportive work environment and several attractive perks such as hospital insurance and performance-based bonuses.

Benefits

Hospital insurance

Parking allowance

Free snacks & beverages

Year-end bonus

Festival gifts & birthday benefits

Qualifications

• Prior experience in customer service, admin, PA, or front desk roles preferred.
• Able to work Tuesday to Saturday, 12pm–9pm.
• Friendly, patient, and comfortable dealing with parents and students.

Responsibilities

• Respond to enquiries regarding music courses, vocal lessons, and academy programmes.
• Assist management with daily coordination, scheduling, and reminders.
• Maintain records of students, schedules, enquiries, and appointments.

Skills

Customer service experience

Strong communication skills in Cantonese

Organizational skills

Tools

Digital scheduling tools

Messaging platforms

Job description

A business outsourcing firm is seeking a Customer Service cum Personal Assistant to support its operations in Malaysia. This fully remote role involves handling inquiries related to music courses and providing administrative support to management. The ideal candidate must be fluent in Cantonese, patient, and able to multitask in a friendly and efficient manner. With a strong focus on enhancing customer experience, this position offers a supportive work environment and several attractive perks such as hospital insurance and performance-based bonuses.