It jobs in Malaysia

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst - Japanese Speaking to join our team in Remote Work, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Experience with MAC support is highly preferred.
• Familiarity with latest macOS
• Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.
• Sound knowledge of ITIL best practices around Incident & Request Management procedures.
• Understanding on how MDM solutions (JAMF/Intune) work.
• Apple Device Support Certification (Added advantage).
• Familiarity with JAMF Pro (Added advantage)
• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance.

• Primary/Secondary School/O Level, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma
• Excellent English and Japanese, written and verbal communication skills.
• Basic IT software and hardware troubleshooting knowledge and skills (Mac, Windows and Microsoft Environment)
• Great Team player
• Great communication skills, comfortable working with various stakeholders
• Ability to work independently within a diverse global team

• Fully remote work in Malaysia
• Strong business level speaking Japanese language or JLPT N1/N2 level
• Good to have JLPT N1/N2 certified (Good to have)

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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Help Desk, Information Technology, Cloud, Testing, Consulting, Technology