Business Analyst – Insurance Applications

DXC Technology; Petaling Jaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global technology firm in Petaling Jaya is seeking a detail-oriented Business Analyst focused on insurance application systems. The ideal candidate will have 3–5+ years of experience in the insurance industry and a Bachelor’s degree in a related field. Responsibilities include collaborating with stakeholders to document requirements and analyzing insurance processes. Additional preferred qualifications include certifications in business analysis and experience with Agile methodologies. A supportive workplace culture and comprehensive benefits are offered.

Benefits

Competitive remuneration

Flexible leave options

Employee Assistance Program

Onboarding support

Qualifications

• 3–5+ years of experience as a Business Analyst, preferably within the insurance industry.
• Experience with Agile and/or Waterfall methodologies.
• Certification such as CBAP, PMI-PBA, or IIBA ECBA is a plus.

Responsibilities

• Collaborate with stakeholders to gather and document requirements.
• Analyze existing insurance processes and systems.
• Support testing, training, and change management.

Skills

Business process analysis

Stakeholder collaboration

Documentation

Education

Bachelor's degree in Business Administration or related field

Tools

Guidewire

Duck Creek

Majesco

Job description

Job Description:

We are seeking a detail‑oriented and analytical Business Analyst to join our team, focused on insurance application systems. The ideal candidate will have deep knowledge of insurance business processes and hands‑on experience in translating business requirements into functional application solutions. You will act as the bridge between business stakeholders and the IT development team to ensure that our insurance applications meet regulatory requirements and business goals.

Key Responsibilities:

• Collaborate with stakeholders from business units (Underwriting, Claims, Policy Administration, Billing, etc.) to gather and document business requirements.
• Analyze and document existing insurance processes and systems, identifying areas for improvement and optimization.
• Translate business requirements into functional specifications and user stories for development teams.
• Work closely with developers, QA, and project managers to ensure accurate delivery of features and system enhancements.
• Support system implementation and integration, including testing, training, and change management.
• Develop and maintain documentation such as business requirement documents (BRDs), functional requirement specifications (FRDs), process flows, and user guides.
• Perform gap analysis and risk assessments to support decision‑making.
• Assist with user acceptance testing (UAT), including test plan development, execution, and defect tracking.
• Ensure solutions comply with industry regulations and internal quality standards.

Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.

• 3–5+ years of experience as a Business Analyst, preferably within the insurance industry (P&C, Life, Health, etc.).
• Experience with insurance platforms (e.g., Guidewire, Duck Creek, Majesco, or similar) is highly desirable.

Preferred Qualifications:

• Experience with Agile and/or Waterfall methodologies.
• Certification such as CBAP, PMI-PBA, or IIBA ECBA is a plus.
• Experience with API integrations, data mapping, or digital transformation projects.

Work location: KL City Center

Work arrangements: Onsite

Our culture and benefits:

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real‑time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well‑being matters to us and our Employee Assistance Program is there to support you and your family.

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

We are an Equal Opportunity Employer:

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole‑self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.