TECHNICAL TRAINEE

Netpoleon Malaysia; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading IT Security company is looking for a Network Security Engineer in Petaling Jaya, Malaysia. The role involves providing expert technical assistance, resolving complex customer issues, and documenting solutions in helpdesk systems. Candidates should possess a Bachelor's degree in a relevant field and have strong communication skills. This position offers an engaging career path as the company expands its operations and answers the demands of the IT industry.

Qualifications

• Candidate must possess a Bachelor’s degree in Engineering, Computer Science, or equivalent.
• Must have good customer-oriented skills.
• Action-oriented with the ability to take initiative.

Responsibilities

• Deliver expert technical assistance for critical customer issues.
• Resolve complex customer cases and document them thoroughly.
• Share knowledge with vendors and document FAQs.

Skills

Action and customer oriented

Good written and verbal skills

Quick and keen to learn new technologies

Education

Bachelor’s/College Degree in Engineering, Computer Science, Information Security/Technology

Tools

Windows server

Linux

Networking products (routers, switches)

Security products (firewall, IDS/IPS)

Job description

Netpoleon Solutions is a well-established IT Security and Network Company recently acquired by Macnica Inc – a US 5.5 Billion Dollar Revenue company. With offices in Singapore, Australia, Cambodia, India, Indonesia, Malaysia, Myanmar, New Zealand, Philippines, Thailand, Vietnam and parent company in Japan and US, we are now inviting individuals that have strong skills and knowledge in IT Security to join us. You will be able to embark on an exciting career, as we pursue our strategic expansion.

Working Hours: 9am to 6pm, Mon-Fri

Salary will commensurate with qualification and experiences

Job Title

Network Security Engineer

Primary Functions

• Delivers expert hands-on technical assistance and troubleshooting for resolving critical customer hardware and software issues.
• Resolves complex customer cases successfully and clearly documents the customer problems for further escalation.
• Proactively share knowledge with external partners, vendors and customers by clearly documenting FAQs on engineering solutions.
• Documents all action taken toward resolving customer issues in helpdesk systems.

Requirements

• Candidate must possess at least Bachelor’s/College Degree in Engineering (computer/Telecommunication), Computer Science, Information Security/Technology or equivalent
• Quick and keen to learn new technologies
• Action and customer oriented
• Takes initiative and adheres to deadlines
• Taking ownership of technical issues, and working with our Principal to resolve more advanced issues when necessary.
• Good written and verbal skills; excellent phone manner.

Additional Requirements (added Advantage)

• Networking products like routers, switches, L4/L7 load balancer.
• Operating and Virtual system like Windows server, Linux and etc.
• Security products like firewall, IDS/IPS, Anti-Spam, Anti-Malware, Proxy Server, hard disk and media encryption.

Other Information

• Working hours: 9am to 6pm, Mon-Fri (after office work may be required due to the nature of IT/IT-networking job scope)

Interested candidates, please apply via the “Apply Now” button below. We regret that only shortlisted candidates will be notified.

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